Credit Collections, Accounts Receivable Manager
Resume:
PROFESSIONAL SUMMARY
Analytical credit collections, accounts receivable expert with over twenty years of accomplished management experience. Strategic problem-solver who envisions smart solutions and executes with urgency across all levels of the organization. Skilled in negotiating partnerships, alliances and other business transactions. Keen ability to forecast industry trends, capture collection opportunities and lead teams.
Professional strengths include:
Credit Collection Management |Accounts Receivable Management | Accounts Payable | Order to Cash |Understanding of GAAP|Cash Forecasting |Credit Insurance|Change Management |Hardware and Software Technology|Retail and Distribution |Bio Technology|Bad Debt Reserves |Write-Offs |DSO Reduction| Letter of Credit Policies|Treasury |Policy Development |SOX Compliance | Sales Tax |
PROFESSIONAL EXPERIENCE
BIGBAND NETWORKS, INC., Redwood City, CA 2004 - Present
Manager, Worldwide Collections/Accounts Receivable
Brought on board to leverage broad competencies in credit collections and accounts receivable management and relationship-building in the management of $5-$25M in accounts receivable. Provided hands on leadership and training to a staff of three. Oversaw day-to-day activities responsible for collection performance, cash forecasting, financial analysis and accounts receivable performance, accurate invoices, recognition of revenue, and cash application. Key member of a team responsible for assisting with A/R Oracle implementation.
Created and rapidly developed the World Wide Credit and Collections Department and Accounts Receivable Department from the ground up.
Maintained bad debt at .003% of outstanding A/R. Obtained a company award for this achievement.
Achieved all quarterly target collection goals in a declining economy.
Established and controlled credit limits and payment terms, developed credit business practices in line with corporate goals and adeptly reviewed delinquent accounts and determined appropriate collection activities worldwide.
Provided pre-credit approval support for Sales during pre-sales negotiations.
Set up the EDI system for customer invoice processing and payments.
Initiated and implemented customer payments via credit card.
Managed the daily AR Invoicing, Credit Memos and Cash Applications.
Responsible for Contract and Purchase order review to ensure accurate invoicing and revenue recognition.
Reconciled month-end outstanding AR to GL.
Managed quarterly and yearly audits.
Performed sales tax audits on all customer invoices.
Appointed SOX process owner for developing policies, documentation, risk and control assessments and remediation.
REDBACK NETWORKS, INC. (AN ERICSSON COMPANY), San Jose, CA 2001 - 2004
Manager, Worldwide Credit/Collections
Progressive record of achievements managing an A/R of $23M - $100M. Provided hands on leadership and training to a staff of four. Providing weekly management reporting on DSO accounts >60 days. Oversaw cash receipts, deposits and customer adjustments.
Created financial analysis matrix for customer credit reviews, a quarterly pre-credit approval process and significantly reduced DSO approximately 48%, from 94 days to 45 days while maintaining bad debt at .003% of outstanding A/R.
Achieved all quarterly target collection goals even when the company filed Chapter 11. Obtained a company award for this achievement.
Established and controlled credit limits and payment terms in accordance with the company’s credit policy, using Dun and Bradstreet and/or customer’s audited financials.
Reduced the outstanding AR over 90 days from 35% to 1%.
Implemented Letter of Credit policy and procedure.
Assisted with Oracle implementation.
Managed the daily AR Invoicing, Credit Memos and Cash Applications.
Participated in cross-functional daily treasury operation activities.
Tracked Demo, Field Trial and RMA inventory.
Developed SOX policies, process documentation, risk and control assessments and remediation implementation.
AUSPEX SYSTEMS, INC., Santa Clara, CA 1999 - 2001
Manager, Credit/Collections
Managed an accounts receivable of $8-$13M, providing hands on leadership and training to a staff of three. Monitored the international accounts receivable and collections and assisted the Customer Service Manager implementing a new service billing process.
Reduced DSO from 70 days to 40 days and implemented a new management reporting system, implemented a model for the credit approval process and resolved $2M of incorrect service revenue by PO and invoice reconciliation.
Achieved the quarterly target collection goals.
Implemented management reporting for A/R > 60 Days, bad debt, and cash forecasting.
Managed the daily AR Invoicing, Credit Memos and Cash Applications.
Uncovered $2 million of uninvoiced service contracts, which revenue could be recognized immediately. Received an award for Outstanding Achievement.
Implemented a new service billing process with the Customer Service Manger.
Managed the Finance Department admin.
PREVIOUS EXPERIENCE
Chip Express Corporation, Santa Clara, CA Manager, Credit/Collections, Accounts Receivable
Storage Dimensions, Milpitas, CA Manager, Credit/Collections, Accounts Receivable, Accounts Payable
Ask Computer, Inc., Mountain View, CA Manager, Credit/Collections
CooperVision Ophthalmic Products, San Jose, CA Supervisor, Credit/Collections
EDUCATION
Bachelors Degree, Accounting, pursued – not completed, Mission College, Santa Clara, 1989-1993
Member: NACM (National Credit Manager Association)
AWARDS
BigBand Networks – 2008 – Received the Grammy Award for Outstanding Achievement
RedBack Networks (an Ericsson Company) – 2004 – Received an Exceptional Employee Award
Auspex Systems – 2000 – Received an Award for Outstanding Achievement
TECHNICAL SKILLS
Software Applications:
Oracle 11i, Oracle Discover 4, ASK/OMAR/MANMAN, Informix, New Dimensions, QAD, BAAN, Eudora, GetPaid, and QuickBooks, Online: Dun and Bradstreet, Experian, Equifax, TransUnion Systems, Microsoft Office Suite: Word, Excel, Power Point, and Outlook
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