Customer Service High School

Profile

Sincere, loyal and dedicated individual with a great deal of ambition, who, though having extensive experience in the food industry, loves to learn and is always up for a challenge. Works well with others but is also self sufficient. Currently seeking a position with opportunities to develop and excel and give my best to an employer. Extensive experience in team building and the ability to recruit, train, mentor and motivate an effective and dedicated staff. Also able to effectively introduce and launch new and innovative products into marketplace. Extremely organized and attentive to detail. Excellent interpersonal and communication skills. Committed to quality service and highest levels of customer satisfaction

Skills Summary

Customer Service Representative Cash Handling Inventory Management Schedule Writing

Staff Development and Motivation Prominent Public Speaker

Employment History

RETAIL SALES ASSOCIATE JENNIFER CONVERTIBLES TORRANCE, CA ($8.00/HOUR)

NOVEMBER 2010 – CURRENT*

• Collect and process payments

• Establish a rapport with prospective buyers ensuring a sale

• Communicate with customers to understand completely their wants and needs

• Oversee store operations and provide impeccable customer service

CUSTOMER SERVICE ASSOCIATE ARCHSTONE SIERRA DEL ORO APARTMENTS CORONA, CA ($12.00/HOUR)

AUGUST 2010 – OCTOBER 2010

• Collect and process rental payments

• Establish a rapport with prospective residents allowing myself to effectively lease apartments

• Communicate with current residents and commit them to renewing their lease

• Oversee front-office operations and provide impeccable customer service

FOOD AND BEVERAGE CLERK HYATT REGENCY ORANGE COUNTY GARDEN GROVE, CA ($12.00/HOUR)

APRIL 2008 – JULY 2010

• Effectively complete customer transactions

• Provide customers with great service to keep them coming back

• Order required products for efficient business flow

HOSTESS/BARTENDER PASTA POMODORO ORANGE, CA ($10.00/HOUR)

JULY 2007 – DECEMBER 2007

• Greet Customers

• Create and maintain effective and timely seating and serving schedule

• Cash handling and make correct change for servers

GM / FOOD AND BEVERAGE CLERK VONS/PAVILIONS ANAHEIM HILLS, CA ($10.75/HOUR)

MAY 2004 – JUNE 2007

• Effectively complete customer transactions

• Provide customers with great service to keep them coming back

• Order required products for efficient business flow

• Successfully manage a small team of employees

• Maintain files and current pricing

• Complete a fair and manageable weekly schedule

• Develop and continually motivate a team of employees

• Conduct regular employee reviews

Education

SANTIAGO CANYON COLLEGE – Orange, CA

General Education Classes 2005 - 2010

Communications Major

CANYON HIGH SCHOOL – ANAHEIM HILLS, CA

High School Diploma 2005

ADDITIONAL ACHIEVEMENTS

• Guest speaker and Goodwill Ambassador for City of Hope Medical Center for 3+ years

• Recipient of the Ace Bailey Award of Courage in 2003

• Recipient of the Norm Crosby Goodwill Ambassador Award in 2004

• Placed third in 2007 Novice Informative Speech Competition

• Place third in 2008 Novice Prose Interpretation

• Placed second in 2008 Novice Informative Speech Competition

*If hired I plan to leave my job at Jennifer Convertibles

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