Business Analyst / Technical Writer

ROBERT C. WHITEHEAD

**** ********** ****** ** • HUNTSVILLE, AL 35801

PHONE 256-***-**** • E-MAIL ********@*****.***

WEBSITE HTTP://WWW.LINKEDIN.COM/IN/RCWHITEHEAD

OBJECTIVE

Business Solutions Analyst to design and develop healthcare technology applications and products for national clients.

SUMMARY OF QUALIFICATIONS

Performance-driven IT professional with a proven track record working in changing environments that demand strong organizational, technical, and interpersonal skills. Demonstrated

commitment to superior customer service. Detail-oriented and resourceful in completing projects. Capabilities include:

* Technical Writing

* Business Analysis

* Customer Training

* Instructional Design

* Technical Support

* Production Management

SECURITY CLEARANCE

Current Department of Defense SECRET clearance; previously held TOP SECRET/SCI.

EXPERIENCE HIGHLIGHTS

Technical Writing (Intergraph Corporation, QinetiQ North America)

* Reduced by 75% development time for context-sensitive online Help for Condition-Based Maintenance analysis system. Improved by 50% comprehension rating of existing User’s Manuals.

* Developed Operations Manual to document structure of Condition-Based Maintenance analysis system and details of manual data-processing operations, thus providing an exhaustive reference for systems administrators.

* Cut by 75% the types of documents needed for software design by designing a new software-design document that consolidated requirements, specifications, user documentation, and marketing documentation.

* Dropped by 50% the number of documents needed to learn and use new software application and improved by 25% the learning curve for novice users; received a national award from the Society for Technical Communication and wide acclaim from users.

* Streamlined and standardized production practices by writing new computer utilities and operations documents; minimized production time and raised quality standards.

Business Analysis (Jacobs Technology)

* Reduced by 75% the number of Army Aviation Readiness reports necessary to identify problem units, systems, and expenses.

* Analyzed readiness data to extract controlled-exchange data between aircraft on any given force level; cut time necessary to generate reports from one week to one minute.

* Improved by 400% quality of analysis of US Army property-book data.

* Received multiple commendations and cash bonuses for technical skill, initiative, dependability, technical growth, and communication.

Customer Training/Instructional Design (US Air Force, Intergraph Corporation, & Jacobs Technology)

* Designed and developed computer-based training, user-assistance applications, and animated tutorials; resulted in improved performance by students and greater usability of software.

* Conducted training for legacy-system users in use of UNIX and Windows NT® systems and applications; result was decreased learning curve for users and improved productivity.

* Trained novice Intelligence Analysts in production methods and systems in support of US Intelligence requirements.

Technical Support (Intergraph Corporation & Jacobs Technology)

* Acted as a resource to customers and co-workers in use of new applications. Independently developed quick-reference material and conducted desk-side training to improve user performance.

Production Management (US Air Force, Intergraph Corporation, & Jacobs Technology)

* Oversaw production of Intelligence reports and targeting materials. Developed Concept of Operations for joint intelligence-reporting effort with US European Command; resulted in reduction in target backlog for active-duty forces.

* Developed and implemented utilities that identified logical errors in mapping-database records and imposed color coding on elevation data; resulted in drastic decrease in time needed for QA and marked increase in quality of digital maps.

* Researched and implemented innovative ways to automate development, analysis, and documentation tasks using existing computer technology; resulted in better interface-design requirements, faster and more accurate analysis, and improved consistency of documentation.

MILITARY SERVICE

Master Sergeant/Master Intelligence Specialist (Imagery Analysis), US Air Force, 1980 - 2003. Awards include Meritorious Service Medal, Joint Service Commendation Medal, Air Force Commendation Medal, and State of Alabama Distinguished Service Medal.

EMPLOYMENT HISTORY

Operations Analyst, QinetiQ North America (through TEKsystems), Huntsville, AL 2010 - 2011

Business Analyst, Jacobs Technology, Huntsville, AL 1999 - 2009

Sr. Technical Writer / System Support Engineer / Sr. Analyst, Intergraph Corporation, Huntsville, AL 1988 – 1999

EDUCATION

Bachelor of Science in Business Administration, University of Alabama in Huntsville, 1984

Associate of Applied Science, Community College of the Air Force, 1995

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