Training Manager
Resume:
Phone–647-***-****
***************@*****.**.**
Date of Birth: 19th October’1979
Toronto
Ontario M9W 3B1
Canada
DIMPLE SHARMA
Objective
• To excel in my profession through hard work and constant endeavor to gain more knowledge
• To be a successful team leader and a team member by helping others grow
• To be always open to new changes in the field of learning
• To be a successful individual in terms of professional, personal and monetary growth
Educational Qualifications
• Foodservice Management System – Issues and Concepts from Cornell University
• Bachelor in Hotel Management from the Institute of Hotel Management, Bangalore (Affiliated to Pusa, Delhi)
• Completed 1A course in French from Alliance Francaise
• Passed 10+2 from ISC Boardnin India
Present Employment
Training Manager – Learning & Development – Constance Lémuria Resort, Seychelles (July’10)
WORK EXPERIENCE
Training Manager – Learning & Development – Constance Lémuria Resort, Seychelles (July’10)
• To impart training across the Constance Group.
• To develop training Modules as per the Training Phases.
• To impart behavioral training and skill training to all the Employees.
• To conduct Train the Trainer Program, Junior Management Development Program for Executives.
• Working on Employee Welfare.
• To implement Business Excellence.
Training Manager – Learning & Development – Taj Exotica Resort & Spa, Maldives (December 21’08 till May’10)
• To develop training Modules as per the Training Phases.
• To impart behavioral training and skill training to all the Employees.
• To conduct Train the Trainer Program, Junior Management Development Program for Executives.
• Working on Employee Welfare.
• To implement Business Excellence.
Assistant Manager - Training (Grade M -2) – Radisson Plaza, Udaipur (Pre-Opening)(April 15’08 till December 20’08)
• To design the Layout of the training area.
• To develop training Modules as per the Training Phases.
• To impart training behavioral and skill training to all the Employees.
• Working on Employee Welfare.
L& D Executive (Grade E – 7) – Taj Palace Hotel (Aug 07 –April’08)
• Responsible for Identifying critical training needs along with the Heads of Departments and then developing training plan to the Unit.
• Monitoring of the training being conducted, on a regular basis.
• Designing training programs and modules based on the need of the unit/organization.
• Impart training to all the new recruits including their orientation program.
• Managing Cross unit Exposure training
• Developing activities to make learning a fun experience e.g. Quiz Competitions etc.
• Impart training to all the new recruits including their orientation program.
• Conduction sessions on Basic and Advance certification modules
• Responsible for the selection and subsequent development of students from various Hotel Management Institutes in India for Industrial Exposure Training and Taj Hospitality Trainees for Palaces.
• Conducted various sessions which include Technical and Non – Technical subjects like Service Culture, Body Language, Grooming, Etiquette and Manners, Housekeeping Technical Training, Front Office Technical Training, Food & Beverage Technical Training and Food Production Technical Training etc.
• Keeping Training Record for Departmental Trainers Departmental Trainers
• Imparting training to Hotel Operational Management Trainees
Taj Mahal Hotel, New Delhi (Aug 06 till April 07)
• Transferred in August 2006, Learning & Development, Taj Mahal Hotel, New Delhi. Learning & Development, Taj Mahal, New Delhi is responsible for the training functions of the Taj Mahal (296 rooms). The Taj Mahal Hotel is Members of the Leading Hotels of the World
• Responsible for Identifying critical training needs along with the Heads of Departments and then developing training plan to the Unit.
• Monitoring of the training being conducted, on a regular basis.
• Designing training programs and modules based on the need of the unit/organization.
• Impart training to all the new recruits including their orientation program.
• Managing Cross unit Exposure training
• Developing activities to make learning a fun experience e.g. Quiz Competitions etc.
• Impart training to all the new recruits including their orientation program.
• Conduction sessions on Basic and Advance certification modules
• Responsible for the selection and subsequent development of students from various Hotel Management Institutes in India for Industrial Exposure Training.
• Conducted various sessions which include Technical and Non – Technical subjects like Service Culture, Body Language, Grooming, Etiquette and Manners, Housekeeping Technical Training etc.
• Keeping Training Record for Departmental Trainers Departmental Trainers
Assistant Manager – Housekeeping, Taj Mahal Hotel (September 05 – Aug 06)
• Handled responsibility as the Assistant Manager for The executive floor, The Taj Club, which is based on the concept of a hotel within a hotel and has an inventory of 70 rooms.
• Responsibilities included meeting corporate guests, understanding guests needs & requirements, handling special preferences, maintaining Cleanliness.
• Coordinating Events and delegations
• Supervised and managed a work force of 30 employees.
Assistant Manager – Housekeeping, – Taj Lands End Hotel (July 04 – Aug 05)
• Worked as Housekeeping executive in the Unit.
• Primary Job involved meeting regular corporate guests and maintaining their profiles.
• Checking V.I.P Rooms
• Maintaining and creating a database of regular, potential and important corporate guests.
• Conducting Training for the staff and Supervisors.
Housekeeping Executive Development Program – Taj Group of Hotels (July 03 – July 04)
Training Programs conducted /designed
• Sessions on Hospitality – Grooming, Hygiene, Standard Phrases, Etiquette and Manners, Handling Complaints and difficult situations, Service culture, Body Language.
• Sessions on Service Essential.
• 2 day Housekeeping workshop encompassing all aspects of basic Housekeeping processes
• 2 day Front & Beverage workshop encompassing all aspects of basic Food & Beverage processes
• 2 day Front Office workshop encompassing all aspects of basic Food & Beverage processes
• New Associates orientation
• Taj Brand Standards
• Spirit of Hospitality workshop
• Yes I Can!
Project Done:
Module on Setting up Regional Training Center for Taj.
REFERENCES
On Request
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