Customer Service

P. Anthony Hernandez

Citizenship : United States ▪ Date of birth : 15 July 1988

Contact

Tel : H: 714-***-****

e-mail:*****************@*****.***

Address

**** *. ******* **. #** Santa Ana, CA 92706

Profile

Objective Self-motivated, ambitious customer service where skills and experience can be effectively utilized for increased efficiency and productivity.

Availability From June 12, 2008

Software/ System Skills

Proficient or familiar with a vast array of software and system skills:

Microsoft Widows 93 through XP. MS Office ( Word, Excel, Power Point).

MS Windows Mobile for Pocket PC

Internet fundamentals

Windows Vista applications Microsoft Works Applications MS Windows for Tablet PC 73 WPM

Education

2003 to 2006 High School / Film & TV -

OCHSA, Orange County High School of the Arts, Santa Ana CA

2006 to Present General Education / Psychology

Santa Ana College, Santa Ana CA

Jan 2007 to June 2007

Feb 2007 to Jul 2007 General Education

Golden West College, Huntington Beach CA

Professional Development

Disney University, Anaheim, CA

Work Experience

Beach Bums Inc. Orange, CA Part-Time Job

Sales Associate / Customer Service August 2005 to March 2006

 Sold men's and boy's outer garments, such as T-shirts, pants, and coats, accessories and footwear: Sold women's clothing and accessories, such as coats, sportswear, suits, dresses, belts, jewelry, handbags, and scarves: Advises customer about prevailing styles and appropriateness of garments for particular occasions. Answers questions about fabric, design, and quality of garment. Advise customer on current fashion and coordinating accessories and footwear. Skateboarding accessories, parts, and footwear. Cashier, Maintained store cleanliness and appearance.

Disneyland Resort - Anaheim, CA Internship

Attractions Operator Feb 2007 to Jul 2007

 Operated 13 Attractions delivering spiels to Guests, safely operating attractions, and organizing Guest flow for parades and shows while delivering world class “Guest” (customer) service and experience. While attending Two Courses for Professional Development

Languages

English (native)

References Upon Request

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