Customer Service Manager

SCOTT D. KENNEDY

*** **** **. *****: *******@*****.***

Bangor, ME 04401 Phone: 207-***-****

OBJECTIVE: To obtain a managerial position that will allow me to utilize my leadership and interpersonal skills to foster a culture of team unity and increased productivity, while maintaining the highest levels of internal and external customer service.

QUALIFICATIONS:

Proven ability to deliver innovative solutions and initiatives that support company growth objectives.

Very successful in increasing company profits and margin over previous results.

Seasoned professional manager of multi-million dollar retail operations.

Competently able to juggle multiple tasks while maintaining the highest emphasis on quality.

Confident, articulate leader with unique ability to motivate, teach and mentor in a positive manner.

EMPLOYMENT:

2010-2011 Sears Holdings Co.

Bangor, Maine

Retail Store General Manager (04/10 – 08/11)

Sales Volume - $16,000,000

Responsible for all aspects of store operation and profitability. Primary function is the leadership and supervision of management and human resources team. Highly successful in changing culture of store to one that is centered on providing the customer with an outstanding shopping experience. Directly involved in the day to day execution of merchandising standards, inventory control, loss prevention, associate experience and ensuring company initiatives are executed.

2009-2010 Nike Inc.

Freeport, Maine

Factory Store Manager (03/09-04/10)

Sales volume - $4,000,000

Recruited, hired and trained entire staff for opening of new Factory Store. Responsible for implementation of customer service standards, visual merchandising presentation, human resource administration and overall profitability of store in a challenging and evolving economic landscape. Highly focused on community relations and development, as well as acting as the representative for Nike, Inc. in the State of Maine at road races, expos and other company supported sporting events.

2006-2009 L.L. Bean Inc.

Center Valley, Pennsylvania

Retail Store Manager (06/08-03/09)

Sales Volume - $20,000,000

Responsibilities involved effective coordination of all aspects of business unit. Fostering positive and collaborative relations with both internal and external customers, as well as local community organizations in a new, emerging market. Positioned the store and company as a model for delivering a “World-Class customer service experience.”

Bangor, Maine

Outlet Store Manager (2006-2008)

Sales Volume - $5,000,000

Successfully opened new outlet store in Bangor market that achieved superior measurable results. Was accountable for overall performance of store operation. Focused on training and development of associates and leadership team as it related to company culture, values and heritage. Responsibilities included human resource administration, the supervision of customer service standards, visual merchandising presentation, support of company initiatives and profitability.

2005-2006 JC Penney Inc.

Bangor, Maine

Assistant Store Manager/Sales Support Manager

Sales Volume - $18,500,000

Accountable for all aspects of unit operation. Multi discipline role with focus on human resources and operations. Partnership with Store Manager in the development and oversight of sales and operational goal, as well as cost containment. Additional duties included customer service, visual merchandising, inventory

and loss prevention management and promotion of sales environment.

2003-2005 Best Buy Inc.

South Portland, Maine

Sales Manager

Sales Volume - $17,000,000

Responsible for oversight and implementation of sales strategies and customer satisfaction initiatives. Primary accountability was the training, development, and supervision of area and department managers. Additional responsibilities included inventory and loss prevention management, product merchandising, advertising and promotion. Served as “Specialty Coach” for training of new managers within district.

2001-2003 Wal-Mart Inc.

Bangor, Maine

General Merchandise Manager

Sales Volume - $70,000,000

Responsibilities included supervision, mentoring and development of department managers and store associates. Additional duties included customer service, community relations, human resources, visual merchandising, inventory management, increasing sales and profitability and strategic planning. Strong involvement in recruitment of new managers and key associates within my district.

1996-2001 Staples Inc.

Rutland and Burlington, Vermont

General Manager (1999-2001)

Sales Volume - $7,000,000 to $32,000

Facilitated the effective coordination of entire store operation. Duties included, but were not limited to, maximizing sales and earnings, customer service, human resources, training and development of associates, supervision of management team, inventory management, loss prevention, etc. Was also involved in “special projects” to assist my District Manager in accomplishing district initiatives and recruitment.

Bangor, Maine

Assistant General Manager (1996-1999)

Sales Volume - $8,000,000

Assisted General Manager in all facets of store operation. Areas of specific emphasis were that of customer service and training of the staff. Fostering of a strong sales culture and effective management of all operations was also an essential part of the position. Was Acting General Manager for four months.

1992-1995 Tucker, Biegel & Goldstein

Boston, Massachusetts

Legal Assistant

Assisted attorneys in case management and legal strategy in Asbestos litigation. Attended hearings, depositions and other legal proceedings. Communicated with plaintiff’s attorneys via telephone, fax, and written correspondence. Drafted legal briefs, motions, pleadings, interrogations, etc. Reviewed medical work history and other related records.

EDUCATION:

1988-1992 Bachelor of Science, Journalism, University of Maine

References upon request.

Contact this candidate