Sales Manager

*** *. ****** **** **. Henderson, NV ***** 702-***-**** **********@*******.***

Tom Kachnik

Summary As a manager and action-oriented sales professional I have over twenty years of success in increasing sales and bottom-line profitability. I have received awards for operational excellence, being a creative leader, problem solver, and team builder. I have excellent negotiation, presentation, and conflict resolution skills, and possess a natural talent for communicating.

I have a passion for sales, sales training, management, team building, communicating ROI to C-level executives, P&L strategy, loss prevention, and recruiting. I am a lateral thinker who adapts and thrives in dynamic, challenging environments. I have strong analytic capabilities, specifically in the areas of task management, tracking schedules, database management and decision making. I am high energy, self motivating and proactive. I am skilled in promotions and marketing, including producing and directing special events at a world class level.

Experience

2012 The Music Group: Midas, Behringer, Klark Teknik, Turbosound, Bugera Las Vegas

Senior Operations Manager Service America

World class service and support for Music Group family of brands.

Manage a large team of direct reports in multiple locations, Service, Logistics, Tech support.

Support Marketing, Sales, and Product divisions across the region consisting of Canada, US, South America, and Austrailia.

Provide field tech support for touring and live sound installations.

Facilitate training of integrators on Midas Klark-Teknik product line.

Provide Call Center and on-line user support for Brands

Increase KPIs across all functions.

Author Process and workflow to increase productivity.

Forecast with RnD, Manufacturing, and Qual control depts to speed in time delivery of all spares.

Authorize and develop all 81 factory authorized service centers, provide warranty payments, parts info, non-disclosure agreements, web presence, and schematics.

Mentor and train a large team of in-house professionals

SAP, Oracle, Agile, Salesforce, Microsft Dynamics Ax, MyRma, Confluence, Bpm 360, JIRA, Libre, Microsoft suite.

2006-2012 Sam Ash Music Megastores Las Vegas/Atlanta

General Manager Sam Ash

Responsible for the operation of a thirty thousand square foot full-line music center.

Management of a sales department of twenty sales professionals.

Oversee the education department consisting of 18-20 teachers.

Increase margins and successfully turned a struggling store into a profit center for the chain.

Management of three separate instrument and electronics repair departments.

Management of operations department responsible for inventory control

Promotions and marketing including producing and directing special events at a world class level.

Developed brand strategy and statistics systems.

Strategic Consulting, including business plan & sales strategy development.

Developed the infrastructure for the Education Program and Sam Ash Music, including implementing appointment plus software for lesson tracking, and the lesson coordinator position nationally.

Responsible for adding several new profit centered products to the Sam Ash Music offering.

I communicate regularly with international vendors, and the wholesale division to increase the value, turn, and sell through of products.

1998-2006 Guitar Center Portland, OR

General Manager

MI Veteran of over six locations as GM or SM.

Advanced knowledge of music retail in Midwest, Southwest, Northwest, Mid-Atlantic, and Southern region.

Worked with multiple suppliers in installation markets throughout North America. Proven leader in Technology Sales, and increasing profitability across departmental lines.

Developed systems, and processes that increased company organization. Awarded store of the year at several locations.

Consistent “club-of-nines” and Diamond store winner for operational excellence.

Education

2012-2014 eCornell University Student

Marketing for business strategy certificate program

1986-1991 University of Nevada Las Vegas, NV

Business Accounting Study

UNLV Alumni Association

Advisory board member for: Broadway West Performing Arts Foundation, New Las Vegas Shakespere company, Talent event buyer at Lake Las Vegas Resort.

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