Chantel Butler
Resume:
CHANTEL BUTLER
**** ******* **. *** *****, CA ***26
PHONE 858-***-**** • CELL 650-***-**** • E-MAIL *******.******@*******.***
Extensive call center management experience for major manufactures. Possessing strong team leadership, motivational, and coaching skills. Maintain a constructive coaching style and extensive interviewing and hiring experience. Establish performance goals to meet efficiency levels, sales targets, and quality assurance standards.
TECHNICAL SKILLS
Microsoft office 4D Client MAS90 Visio Salesforce.com
Power Point AS400 EDI OrgPlus Web Conferencing
PROFESSIONAL EXPERIENCE
APERIO TECHNOLOGIES, Vista, California 2008
Tradeshow Coordinator
- Managed marketing and tradeshow campaigns and assisted with product launches.
- Prepared show bulletins, staff schedules and schedules for projects.
- Communicated regularly with other department personnel and management including sales, distribution, purchasing, accounting and IT.
- Researched and obtained information on tradeshows.
- Worked with vendors, exhibit houses and show services preparing for shows and events.
- Administrative support of the marketing communications department.
- Traveled to show sites to set-up and break down booth.
- Organized shipping and logistics for the booth and systems.
- Organized travel and hotel reservations.
- Supported sales meetings and annual conferences including logistical planning.
THERMO FISHER SCIENTIFIC, San Diego, California 2004 – 2007
Administrative/Call Center Support
- Communicate regularly with other department personnel and management including sales, distribution, purchasing, accounting and IT.
- Ensured customer help ticket requests were being resolved in a timely and appropriate manner to maintain high customer satisfaction levels.
- Developed reports on and analyzed key customer service metrics.
- Assisted in the development of the annual operation plan, the strategic plan and the key business metrics. Provided Business Leadership team with monthly business metrics.
- Assisted directors with proposals. Prepared contracts and amendments.
- Benefits coordinator – maintained confidential personnel files.
- Coordinate the interviewing, hiring and training of new employees.
- Arranged, scheduled, and confirmed conferences, meetings and special events.
- Scheduled audio/visual town hall meetings, business review meetings and training.
- Maintained calendar for General Manager and Site Leadership team.
- Made travel arrangements for the Site Leadership team and compiled expense reports.
CHANTEL BUTLER
WHITE SIERRA/AMTAI IMPORTS, Santa Clara, California 1999 – 2003
Customer Service Manager
Responsible for managing customer service staff, which included; EDI Coordinators, Order Entry Clerks, Sales support staff, Receptionist, and Tradeshow staff. Expedited, coordinated, and supervised the delivery, building, and merchandising of tradeshow exhibit.
- Directed call center operations as a liaison between clients, departments, and call center employees.
- Developed sales techniques of each customer service representative to drive revenue growth.
- Managed the customer service team and oversaw the daily processing of phone, fax and website orders.
- Assessed work demand and adjusted accordingly throughout the day/week to position team members in the most productive manner.
- Ensured that all day-to-day operations within the order processing environment were running smoothly and efficiently to optimize order output, while maintaining high levels of accuracy and customer service.
- Monitor interaction between staff and callers to ensure quality assurance standards.
- Review call center statistics to measure staff performance and the need for improvement.
- Responsible for daily scheduling, training, mentoring, and hiring.
- Monitored and resolved all shipping discrepancies, charge back and warranty issues.
- Arranged, scheduled, and confirmed conferences, meetings and special events.
- Communicated regularly with other department personnel and management including production, distribution, purchasing, accounting and IT.
- Responded to customer calls and inquiries regarding product orders, warranty issues.
- Handled all inside sales, replenished customers’ inventories based on sale through reports.
- Coordinated inbound and outbound shipments with the warehouse manager to ensure on time and accurate delivery as well as worked as a liaison with customers and sales reps.
- Developed reports on and analyzed key customer service metrics.
- Develop and implement process improvements and ensures procedures are being following by department personnel.
MAD ENGINE INC., San Diego, California 1998 - 1999
Senior Client Service Representative / Production Specialist
Managed major accounts such as, Calvin Klein, Levi-Strauss & Co., and Guess, as well as several smaller accounts ensuring quality on time deliveries. Organized weekly meetings with clients to discuss current and upcoming production. Visited contractors and clients frequently to review production schedules and client needs.
- Maintained calendar and production schedule for department.
- Developed marketing ideas for clients.
- Purchased all the materials needed for production.
- Facilitated daily meetings with upper management to set priorities and confirm schedules.
- Arranged special routing for inbound and outbound freight.
- Negotiated and amended client contracts.
- Hired, trained, set short and long-term goals, and conducted semi-annual performance reviews for all client service representatives.
EDUCATION
Roosevelt University Chicago, Illinois
Foothill College Mountain View, California
TRAINING
Practical Process Improvement (PPI) Team Building
Role of a Leader Time Management
Microsoft office Crystal Reports
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