Management Customer
Resume:
Randall Davis
Long Beach, CA **815
*****.*.*******@*****.***
661-***-**** (Cell)
661-***-**** (Secondary)
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Experience
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■ Customer Support Representative, Free Conferencing Corporation. Long Beach, CA. September 2010-Present. Providing customer support by phone, remote computer access, and email for all 13 major services our company offers. This includes troubleshooting, installation, special requests/ customization, and account management. www.FreeConferenceCall.com
■ Social Media Supervisor, OC Crew Soccer Club. Irvine, CA. July 2011-Present. Responsible for the creation and maintenance of the club’s website, social media, and email account per the directives and requests of the club owner.
■ Management Trainee, Enterprise. Costa Mesa, CA. November 2009 – June 2010.
Performed daily operational tasks. Created customer reservations, performed transactions with customers, communicated with insurance companies, and marketed/ maintained local accounts.
■ Consultant, Profit Recovery Partners LLC. Irvine, CA. April 2009 – September 2009. Implemented administrative cost reduction. Gathered, organized, and analyzed client data in several categories of administrative expenses. Conducted contract proposal process. Negotiated and confirmed future contracts with client vendors.
■ Tutor/Intern, Project Access, Anaheim, CA. September 2008 – December 2008. Tutored young and underprivileged children in math and English. Planned and executed offsite activities. Took inventory of supplies and organized the distribution to clients. Communicated frequently with management on how to improve operations, as well as client progress.
■ Soccer referee, Antelope Valley Soccer Referee Association, Palmdale, CA.
September 2003-May 2008. Worked on a three-person team to officiate club soccer matches for age groups 8-19.
■ Resident Advisor, Fullerton University Village, Fullerton, CA. July 2007- May 2008. Enforced policies of University Village, and assisted residents when necessary.
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Skills
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■ Experience in Technical Support.
■ Experience interacting with upper level staff of client organizations, and executing their requests.
■ Experience with Microsoft computer applications. (Excel, Outlook, Power Point, Word)
■ Experience with operating office equipment. (Printers, Copiers, Fax Machines, Scanners etc.)
■ Team player with interpersonal and leadership skills developed from being captain of various athletic teams.
■ Experience in high pressure situations acquired from involvement in sports, education, and prior employment.
■ Experience in an organized and precise environment where multiple tasks had to be completed.
■ Experience in conflict resolution with people of many cultures and age groups.
■ Experience in administrative cost reduction.
■ Great attitude and is able to motivate and work well with others.
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Work Awards
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■ I have twice received the monthly award given to Enterprise employees that exceed the individual revenue goals.
■ Received monthly award for Highest Customer Satisfaction for all Orange County Enterprise locations on two occasions, with two separate work teams.
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Education
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■ California State University, Fullerton graduate.
■ Received Dean’s List Award for Fall 04, Spring 05, Fall 05, Spring 07, and Fall 07.
■ Completed classes on Human Communication skills.
■ Completed business courses in upper level business writing, business information systems, micro, macro, and international economics, as well as financial and managerial accounting.
■ Member of Golden Key International Honors Society.
■ Member of National Society of Collegiate Scholars.
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