Customer Service Manager

Melissa K Shore 309-***-****

*** ********* *****

Sunnyland, Illinois 61571

Professional Profile

• [excellent computer and internet skills]

• [excellent customer service skills]

• [scheduling]

• [hiring and training]

• [money management]

• [ordering and inventory] • [daily paperwork, bookkeeping, and accountability]

• [working knowledge in food and retail service and operation]

• [sales and promotion suggestion]

• [time management and meeting required guidelines]

• [dependable and honest]

• [trustworthy and hard working, always willing to expand my knowledge and experience ]

Lots of customer service skills....ten plus years’ experience from retail to restaurant to banquet to bartending. High energy; Great people person

Professional Experience

Miller Excavating Chillicothe, Illinois

Office manager October 2011 thru current

Responsibilities:

starting a business from scratch....all small business advertising

customer interaction

create templates for formal bids, estimates, receipts, discounts. flyers, business cards, Microsoft access scheduling and daily work schedule printouts with special job requirements, filing system, organization for tax write-off and reporting, equipment logs, etc

Generations Lounge, Pekin, Il

November 2010 thru Feb 2011

bar mngr, Ast to owner, Bartender

Responsibilities:

open/close shift

balance all shifts

inventory tracking and ordering

cash register balancing and

cleaning bar, daily reporting to owner, hire, train, fire employees, call and hold employee meetings, the go between for owner and employees, fill in server and bartender @ their Canton location, balancing checkbook, pay bills and vendors, maintenance reporting

Freedom Oil, Peoria, IL

April 2009 - April 2010

Store Manager

Achievements:

• promoted from cashier to ast. Manager to Store Manager within the first 3 months of employment

Responsibilities:

daily shift balance and paperwork

ordering and inventory control

scheduling, training, and time management

hiring, training, and firing

G&D Integrated CCO, Bartonville, Il

November 2008 - February 2009

data entry clerk

Responsibilities:

create Bill of Ladings per information given

meet time deadlines

correctly enter data for the delivery and payment of goods

Education

Illinois Central College, E Peoria, Il

management in hospitality major

G.P.A. 3.33

References

References are available upon request.

Contact this candidate