Clerical / Data Entry / Scheduler / General Clerk

Cathy Ritter

************@*****.***

BUSINESS EXPERIENCE

*/**–Present

Aerotek Professional Services: 4 Penn Center West Ste.200 Pittsburgh, PA.15237

Insurance Specialist I Entry Level: Responsible for data entry and

all insurance correspondence (Hazard, Flood, Wind) in an accurate and

timely manner. Processed all insurance related correspondence including

necessary research and contact with agents and/or carriers, and provided

documentation to support actions taken.

Express Professionals: 6200 Steubenville Pike Ste. 201 Robinson Township, PA.15136

Closing Coordinator Operations Entry level: Review of Title Commitment for

clearance. Responsible for the coordination of all aspects involved with finalizing the

loan closing process. Responsible for closing documents in accordance with state

requirements and client instructions.

9/07 – 6/08 Ultimate Installations: 921 Wakefield Plainwell, MI. 49080

Receptionist: Answered multi-line phones. Called customers on a daily basis,

worked one on one with customers was supportive and understanding. Problem

solving, scheduling customers for installations and data entry.

9/06 – 9/07 Portage Cleaners: 7337 S. Westnedge Portage, MI. 49024

Customer Service/Counter Person: Executed quality customer

on a daily basis. Detailed dry cleaning by entering items into the computer

system. Maintain facility in a neat and orderly manner.

6/98 – 10/05 National Product Services, Inc.: 2201 Royal Ln. Ste. 230

Irving, TX. 75063 Nasco Services, Inc. (Formerly Huffy Service

First Division of the Huffy Bike Corp.) was also dissolved.

Area/Service Coordinator – Merchandising Team Lead

Coordinate In-store service operations for the entire state of

Indiana, scheduled work for 30-80 employees in up to 250

accounts, high quality service to customers. Responsibilities fast paced

scheduling, facilitating customer service, organizing, executing and tracking

multiple tasks and projects, daily problem solving and decision making.

integrated up to 10 simultaneous projects into daily schedule. Track and coordinate

completion of project data into daily reports utilizing Microsoft Excel and Word. Also

familiar with Windows 95, 2000 and 2003.

3/94 – 6/98 Meijer Inc.: 3600 Portage Rd. South Bend, IN

Service Coordinator: Responsible for up to 45-50 Cashiers and Utility workers.

Delegated duties to utility workers in regards to cleaning, lot clean up and cart retrieval.

Responsible for troubleshooting registers and helping cashiers with policy procedures.

Scheduler: Manually wrote weekly schedule for up to 160 employees. Scheduled

shifts for Service Desk, Lottery, Utility Workers, Cashiers and Service Coordinators.

Entered data from handwritten schedule into remote terminal of company

computer system, this generated a printout of the schedule.

EDUCATION

Data Processing Courses – Parkway West Technical School - Pennsylvania

Clay High School – South Bend, IN. – Graduate

MVS Operator Training Course – Verhoef

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