Customer Service Training

LEWARGREA TERRY **************@*****.***

**** **** ****** ***** ********, Georgia 30093 404-***-****

PROFESSIONAL OBJECTIVE

To obtain a position that will capitalize on my considerable experience in Customer Service and Personnel Training, as well as on my interests and expertise in the following areas:

• Data Center Safety and Security Operations

• Mentoring and Developing Employees

• Administrative Support – Reception and Customer Service

QUALIFICATIONS AND STRENGTHS

More than 12 years of Combined Experience in Safety, Security and Corrections –– providing competent,

and demonstrated willingness to take on additional responsibility, for which I was rapidly promoted to positions of increased responsibility and leadership.

Core Competencies:

• Training and Orientating New Hires in Company Policies, Procedures and Equipment Operation

• Customer Service, Reception, Screening, CCTV Monitoring and Badge / Access Control

• Prepared and Maintained Daily Log, Incident Report and Documentation

• Highly Proficient in MS Outlook and MS Office - Word, Excel, PowerPoint and Access

Strengths and Attributes:

• Meticulous Attention to Details; Observant and Possess Excellent Interviewing and Investigative Skills

• Professional and Courteous in Dealing with Others and Handling Diverse Situations / Problems

• Demonstrate Initiative and Organizational Ability in Time Management and Task Prioritization

• Punctual, Dependable, Trustworthy, Accountable and Responsible––Work Well as a Team Player and Independently

PROFESSIONAL EXPERIENCE

G4S SECURE SOLUTIONS - Atlanta, Georgia

Lead Trainer (2010 to 2012)

Prepared and taught more than 30 classes to new hires on company policy, safety procedures, and use of computer, communications system, EBI System (access, alarm monitoring). Participated in hiring decisions, placement and job function.

Prepared time sheets and made badges for personnel and visitors.

Custom Protection Officer (2004 to 2007 and 2009 to 2010)

Lead Officer (2008 to 2009)

Monitored individuals and vehicles entering / leaving the property and patrolled the facility to ensure safety and security. Maintained a computerized activity log, reports of irregularities (theft, vandalism, accidents or incidents). Answered alarms and investigated disturbances. Filed paperwork and served as switchboard operator as needed. As Lead Officer, handled reception and customer service, as well as scheduling testing dates and interviews for prospective new hires.

METRO STATE PRISON - Atlanta, Georgia

Correctional Officer (2000 to 2004)

Maintained safety, and security of inmates as well as the general public,, by ensuring inmate discipline, accountability, and preventing incidents or escapes. Transported inmates to, and from hospital for emergencies, Performed search and seizure of any illegal drugs, weapons or contraband. Kept a daily log of all events / non-events or incidents.

EDUCATION AND CERTIFICATIONS

BASIC CORRECTIONAL OFFICER TRAINING (BCOT)

Graduated - P.O.S.T. 2000

• Weapon Certified and Concealed Carry Permit

• Certified - Cardiopulmonary Resuscitation

• Completed Mental Health Training

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