Manager Customer Service
Resume:
Shannon S. Mendiola
Spring, TX 77379
**********@***.***
Summary
Versatile and quality-oriented human resource professional with expertise in supervisory and support roles, and 10+ years of Human
Resource Generalist experience with a Fortune 50 company. Personal strengths include an ethical approachable management style, exceptional and efficient organizational skills, clear and concise communicator with the ability to impart ideas, make recommendations and anticipate potential problems.
Professional Experience
Human Resource Manager, Lowe’s Home Improvement, Spring, TX
March 2002-Present
• Consistently manage a staff of 160+ exempt and non-exempt employees
• Effectively recruit, hire and orientate all new team members in compliance with government standards and AA goals.
• Lead change by actively participating in employee communication opportunities
• Maintain training and certification compliance, including DOT files.
• Facilitate education and implementation of employee benefit programs including FMLA, Short Term and Long Term Disability, Medical, Dental, Vision, 401K and Employee Stock Purchase
• Establish and maintain open and constructive communication with all store employees though the implementation of the Open Door Program, Monthly HR Chats, Voice Teams and Focus Groups.
• Manage payroll performance to budget and forecast to maximize NBT, ensuring staffing complements are sufficient to meet the demands of the business
• Process weekly payroll close-out procedures as well as identify and correct discrepancies
• Ensure compliance with all Federal and State Employment Laws
• Conduct investigations while protecting the confidentiality of all affected parties and issues
• Coach and train the leadership team on how to effectively communicate feedback and disciplinary action
• Designated point of contact for all Worker’s Compensation claims, unemployment hearings and general liability assistance
• Proficient usage of all HR Software applications: UNICRU, PeopleSoft, Kronos and Staffworks as well as all Microsoft Office Programs
Human Resource Manger/Front-End Manager, Target, Humble, TX
November 1997- December 2001
• Actively recruited and trained both exempt and non-exempt team members market-wide
• Handled all paperwork for team members including new hire files, benefits, training records, recognition, disciplinary actions, worker’s compensation and annual reviews
• Volunteered within the community and coordinated activities for the Houston market.
• Maintained store standards through active participation on the sales floor daily
• Resolved issues with both team members and customers
• Completed and audited payroll and created and finalized schedules weekly
• Improved morale by creating and implementing recognition programs and fostering open communication
Human Resource Manager/Front-End Manager, Toys R Us, Houston, TX
March 1996- November 1997
Manager, American Multi Cinema, Houston, TX
July 1993-March 1996
Education
University of Texas, Austin, Texas 1989-1993
BBA-Management
Additional Training:
Successful Completion of the Lowe’s Human Resource Manager Training Program 2003
Annual Employee Labor Relations Training and Certification 2002-2012
Ken Blanchard Situational Leadership Seminar 2010
OSHA Safety and Hazmat certification 2002-2011
Achievements
Highest Lowe’s Employee Engagement scores in the Region from 2008-2011, achieving “Gold Star” status three years in a row
Ranked # 1 in District with Lowe’s 2010 and 2011 for Exceptional Customer Service Performance
Lowe’s internal audit compliance scores 96-98% 2002-2010
Mentor/Coach/Trainer for all New HR Managers 2003-2010
Nominated Top Intern/Volunteer with Austin State School while attending the University of Texas
*Professional and personal references available upon request.
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