Customer Service Administrative Assistant

Vanessa Crumpler

**** **** ***** **. ** Paso, TX 79938 (915) 843- 9833 E-mail ***************@*****.***

Objective To obtain a position within a company and given the opportunity to use my skills, knowledge and professional aptitude to benefit my employer, my customer and myself

Experience Sales Rep

01/2012 - 05/2012 DIRECTV El Paso, TX

Responsible for providing excellent customer service to existing and perspective customers

Following call flow verbatim

Trained in all products and services offered

Educated customers on the equipment use and services

Customer Service Rep

07/2011- 01/2012 ACS El Paso, TX

Assist customers with product features, installation , troubleshooting and

hardware operations

Help determine call types, failure trending, diagnostics and assist customers with all billing

and payments

Responsible for assisting customers with technical issues they may have been experiencing with their Sprint/Boost phones

Providing great customer services, effectively and efficiently

Providing one call resolution to all customers

Handling escalated calls and providing customers with an amicable solution to benefit them and the company

Customer Service Rep

06/2010 -07/2011 Dish Network El Paso, TX

Provided technical and trouble shooting support for Dish Network receivers

Ordered programming for customers

Upgraded service tiers

Provided excellent customer service

Administrative Assistant / Clerk

08/2004- 12/2010 H.A.N.D.S. El Paso, TX

Responsible for day to day operations of office

Implemented data base for clients

Scheduling of appointments, meetings, conferences, etc

Intake, assessment and documentation of clients needs and med adherence

Sorting of donations and compiling food baskets based on client’s needs

Education 2008 / 2009 Career Centers of TX El Paso, TX

Medical Office Specialist

Skills 10-key by touch, filing- alpha / numeric, computer programs: Word, Excel, Power Point,

Publisher, Medi-Soft,etc, CPR and HIPPA certified

References Refences are available request.

Contact this candidate