Customer Service Manager

Marissa Burke.

**** ***** **

Charlotte, NC *****

704-***-****

**********@*****.***

Objective: To position as a human resource specialist that allow assistance to persons in enhancement of their career that will develop their communication abilities and interpersonal skills.

Abilities /Skills :

•5 years in customer service

•Productive in high volume, high stress environment

•Managerial skills and leadership

•Proficient with word, excel

•Goal oriented

Employment History :

2007-2012 Walmart Customer Service Manager

As a manager I have managed over thirty employees on a daily basis. Assisted cashier and customer service representatives with vendor payments, money transfer, customer returns, bill payments, check cashing and online orders. Answered inbound calls in support of customers needs. Conveyed in a reassuring manner step by step instructions to resolve customers issues. Performed audits on a daily basis to ensure company funds were accountedu

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