Customer Service Sales
Resume:
Gustavo A. Tonella
**** ** **** ** **, San Diego, CA, 92109
********@*******.***
EDUCATION
California State University, San Marcos, CA
Bachelor of Arts in Communication Studies
2006- 2008
PROFESSIONAL EXPERIENCE
First Dental Health
Administrative Assistant
June 2008- present
• Promoted as assistant coordinator
• Promoted as Research Analyst, processed and revise more than 2500 claims a week
• Provide a strong knowledge of modern computer software
• Organized and disseminate information to staff, supervising coworkers and reviewing memos
• Planned and scheduled meetings, organized hard copy and electronic files, conducted research and managed projects efficiently while working under pressure and reporting to the Vice President
• Arranged travel accommodations while monitoring a budget
FedEx, San Diego, CA
Customer Service Agent
March 2004- February 2005
• Promoted customer service agent
• Record information in computers with accurate typing skills and file paper work
• Utilized customer service skills by attending to customer’s service needs
• Operate office equipment (Computers, fax, multi-line system)
• Prioritize workload with good judgment
• Multi-task in a fast pace work environment
• Created friendly atmosphere by utilizing customer service skills
ENTREPRENEURSHIP
Doggos Gus
www.doggosgus.com
Owner
May 2010- present
• Started a Gourmet hot dog business featured at local farmers markets 4 days a week.
• Cater up to 3 private parties per month with more than 3000 people, including Coors Light Charger Tailgates, SDSU events. USD San Diego Classic Galaxy VS TJ Xolos and church charity events.
• Develop new and innovated marketing strategies to introduce customers to a new product. Such as the decoy effect by the book irrational predictability, the magic of pricing and comparison.
• Manage the outgoing and incoming flow of money to run the business.
White Box
Owner
November 2010-present
• Created an internet, email and printing kiosk that provides pay-per use services to customers.
• Developed successful sales pitches with regional managers or store owners to authorize kioks in different stores.
• Form marketing strategies to start a company from nothing.
• Operate 3 kiosks in Tijuana Mexico located in convenient stores such as Oxxo and Calimax
• Responsible for developing pricing scales and creating an image for the company.
• Offer an automated and convenient service for internet and printing mostly 24 hours.
• Generate more walking traffic to stores and produces more sales creating a one stop all in one experience.
Foodtoyouroffice.com
Owner
2009-2011
• Created a company that offers personal business meals with delivery
• Concentrated in a collecting buying power where discounted meals are offered to business professionals usually at a lower price including delivery.
• Produce advertising for the company providing the meals and a convenient service for customers purchasing meals.
• Developed excellent sales pitches to provide business meals from different companies.
• Arranged and negotiated terms with regional managers from different companies.
• Worked with named companies such as subway, chipotle, in n out with more than 80 orders per day.
Xtreme party
Co-owner
2006-2008
• Started a luxury transportation company that turned into an all in one transportation and event Management Company.
• Worked with many clubs such as Sidebar, Onbroadway, and Witherby.
• Coordinated holiday parties for corporate companies such as Sammy’s Wood fired pizza for 2 years in a row with more than 200 people.
• Provided a service to clubs by bringing customers in luxury transportation and organized private events including transportation and venues from schools such as University of San Diego, San Diego State University and University of California San Diego.
OTHER SKILLS
Excellent verbal, written, and communication skills in both English and Spanish
Highly developed computer skills that range from Office software, Internet Software and Computer Operating systems software, fast and accurate typing skills. WPM: 67
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