Customer Service Manager
Resume:
TERESA (TERI) P. SCHIRO
Reno, NV 89519
Cell: 916-***-****
**********@*****.***
OBJECTIVE: Goal oriented, highly motivated energetic team player seeking a challenging position that will effectively utilize my skills and turn my job into a career.
SKILLS: Excellent people skills with over 30 years of customer service experience, which includes 15 years in management. Ability to utilize resources to quickly resolve issues. A self-starter with strong teamwork, leadership and communication skills. Very detail and result oriented and driven to complete all task on time or ahead of schedule. Excellent in Word, Excel, Outlook, PowerPoint, Lacerte, Phoenix Phive, MAS 90, and BusinessWorks Gold.
EXPERIENCE
Eberhart & Company, CPA, Roseville, CA 11/2007 – 4/2012
Administrative Assistant
• Input data into Lacerte for all types of tax returns; copy and bind returns. Use Phoenix Phive for live payroll and after the fact payroll for clients, accounting in BusinessWorks Gold and MAS 90.
• Scan all documents into DMS, compile & update reports for Board Meeting and main contact for all clients.
• Deposits, input of cash receipts, balance EOM, charitable request, and miscellaneous projects that requested.
• Filing, answers phone, mail, purging, set up appointments in calendar, ordering, software updates and customer service.
Pet Medical Center, Pomona, CA 8/2006 – 3/2007
Front Office Manager
• Manage a team of 15 employees. Make sure the clients and their pets are taken care of in a timely manner. Sign in and charge out clients.
• Reviews, hiring, termination, schedules, staff meetings, employee files and address their issues and/or complaints.
• Daily Financial analysis, deposits, and balance out the systems. Along with marketing to increase sales.
• Post all information on policy changes, daily & meeting attendance, financial goal for the month, inventory and ordering.
Chicago Title/LandAmerica Transnation Title Company, Tacoma, WA 6/2005 - 5/2006
Escrow Assistant
Review PSA, clear title, order payoffs, cut checks, wire transfer funds and disburse file when transaction has funded.
Draw refi docs, set appt for customers, sign customers doc’s and notarize legal docs for lender.
Make copies for borrower/seller and lender packet and mail out, phone calls, customer service issues and research problem files to close.
Prepare Real Estate Excise Tax forms, type up and send out open and closing letters to customers, lenders, agents, and brokers.
Work directly with Lenders, Brokers and Real Estate Agents on each transaction.
Columbia Title/Skok & Monasmith, Attorney at Law, Colville, WA 8/2003 – 2/2005
Escrow/Legal Assistant
Customer Service, phone calls, customer issues, mail, filing. Receipt and deposit of earnest money, open and close of files.
Make copies for borrower/seller and lender packet, customer service issues and research problem files to close.
Prepare Real Estate Excise Tax forms, type up and send out open and closing letters to customers, lenders, agents, and brokers.
Work directly with Lenders, Brokers and Real Estate Agents on each transaction.
Prepare Letters for the attorney and take to the court house to file and conform.
Eberhart & Company, CPA, Roseville, CA 12/2001 - 4/2003
Administrative Assistant – (part time)
Input tax data into Lacerte, accounting into MAS 90, and processed payroll in Phoenix Phive.
Copy and bind all types of tax returns, filing, phone, mail, and miscellaneous projects.
ExpressPoint Technology Services, Lincoln, CA 11/1998 – 9/2001
Administrative Assistant
Support for General Manager, CFO, HR Manager, 7 Department Managers, 15 Supervisors, and over 300 employees.
Managed all managers and supervisors calendars, booking of 5 different conference rooms, travel and expense reports.
Prepared all security badges, clearance levels and maintained list of all employees.
Prepared monthly budget meetings, return and repair graphs and spreadsheets. Research as to variance on number of returns, repairs, or replacements.
Manage supply inventory, ordering of all product and looking for new suppliers.
Set up holiday parties, monthly employee meetings, employee incentive programs, and rewards.
Deutsche Financial Services, Pleasanton, CA 7/1996 – 9/1998
Senior Account Manager
Managed 62 accounts nationwide. Verified companies had enough collateral to purchase additional inventory.
Manager of approval desk and its employees with 22 stores nationwide and researched customer issues.
Prepared Pleasanton office budget to corporate, including graphs, and inventory count.
Lovinkin Liquor & Deli, Blythe, CA 11/1994 – 7/1996
Deli Manager
Managed deli with 5 employees
Brening Enterprise (Burger King) Sacramento, CA 5/1982 – 9/1991
Restaurant Manager
Managed restaurant with 30 employees
Education
American River College – General 1981 - 1983
University of Phoenix (online) 2007 - 2009
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