Customer Service Manager
Resume:
Effort PA, ***** *********@***.***
Career Summary
Senior plumber with 28 years experience in the plumbing and heating industry and property management.
Objective
My interest in management is to project my skill and achievement to advance into a more senior position that will yield a strong salary, or to advance into a role that has a career path to management position.
Profile
An Easy good person which able to assure and assess plumbers and jr plumbers and clients of NYC plumbing code regulation and implement water rules.
WORK EXPERIENCE
PNC Mechanical Corp. Queens, NY
Plumber and Heating Technician 6/1996 present
Supervised installation of all phase of plumbing systems for residential and commercial projects, including gas and oil boilers,
plumbing roughing, heating, water mains, exterior drainage systems, hot water tanks.
Ability to customized residential heating system to be more cost efficiency, Identify and resolving problem in heating systems
Project Management and Supervision of Construction
Manage a range of trade workers completing projects,
Working with company such as, Harris and Harris professional home repairs, PMC total home repairs, Len water main and sewer
Hired plumbers, electricians, carpenters, roofing crews for all commercial and residential projects
Diverse remodel experiences include additions, kitchen, bathroom, decks ranging in fees from $25,000 to $100,000 per project.
Negotiate plumbing and boiler contracts with fees of up to $80,000 per project.
Key Projects - Smoke BBQ Pit and Kabul Kabob restaurant of Queens New York - plumbing roughing, Non-profit organization of
Paterson Church of Christ of New Jersey Gas distribution
PNC Plumbing Supply Inc. Queens, NY
Manager-Owner 9/1992 – 12/1995
Plan, implement, finance and operate a plumbing supply business that sustain gross sales up to $400,000 in the
first year of operation.
Developed and maintained job logs, customer accounts, invoicing, accounts payables and receivables.
Establish and maintain accounts with manufacturer’s representatives
Hiring and supervising a staff up to six employees with responsibility for performance in sales and customer service and
Inventory control.
Farmers Blvd Plumbing Supply. St. Albans
Asst. Manager 9/1990 – 6/1992
Overseeing operations including customer service, book keeping, review and analyzed profit and loss statements, inventory
control, purchasing, analyzing credit reports and authorizing new accounts, recruiting and training personnel.
Adams Plumbing Supply. Richmond Hill, NY
Operations management includes sales and customer service – wholesale and retail accounts, 9/1987 – 8/1990
Fork lift operator
Professional Affiliations and Accomplishments
Member of Saint Albans member of commerce.
Education
Troise Master Plumbers’ License Course January to June of 2001
Sat for the NYCMP Exam
Pace University, Accounting, Business Law, Psychology courses
August Martin H.S
Computer Skills
Windows XP, Windows 2000, 98, 95, Microsoft Word and Excel
References available upon request
Contact this candidate