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Customer Service Manager

Location:
effort, PA, 18330
Posted:
April 17, 2012

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Resume:

** *** **** 917-***-****

Effort PA, ***** eracit@r.postjobfree.com

Career Summary

Senior plumber with 28 years experience in the plumbing and heating industry and property management.

Objective

My interest in management is to project my skill and achievement to advance into a more senior position that will yield a strong salary, or to advance into a role that has a career path to management position.

Profile

An Easy good person which able to assure and assess plumbers and jr plumbers and clients of NYC plumbing code regulation and implement water rules.

WORK EXPERIENCE

PNC Mechanical Corp. Queens, NY

Plumber and Heating Technician 6/1996 present

Supervised installation of all phase of plumbing systems for residential and commercial projects, including gas and oil boilers,

plumbing roughing, heating, water mains, exterior drainage systems, hot water tanks.

Ability to customized residential heating system to be more cost efficiency, Identify and resolving problem in heating systems

Project Management and Supervision of Construction

Manage a range of trade workers completing projects,

Working with company such as, Harris and Harris professional home repairs, PMC total home repairs, Len water main and sewer

Hired plumbers, electricians, carpenters, roofing crews for all commercial and residential projects

Diverse remodel experiences include additions, kitchen, bathroom, decks ranging in fees from $25,000 to $100,000 per project.

Negotiate plumbing and boiler contracts with fees of up to $80,000 per project.

Key Projects - Smoke BBQ Pit and Kabul Kabob restaurant of Queens New York - plumbing roughing, Non-profit organization of

Paterson Church of Christ of New Jersey Gas distribution

PNC Plumbing Supply Inc. Queens, NY

Manager-Owner 9/1992 – 12/1995

Plan, implement, finance and operate a plumbing supply business that sustain gross sales up to $400,000 in the

first year of operation.

Developed and maintained job logs, customer accounts, invoicing, accounts payables and receivables.

Establish and maintain accounts with manufacturer’s representatives

Hiring and supervising a staff up to six employees with responsibility for performance in sales and customer service and

Inventory control.

Farmers Blvd Plumbing Supply. St. Albans

Asst. Manager 9/1990 – 6/1992

Overseeing operations including customer service, book keeping, review and analyzed profit and loss statements, inventory

control, purchasing, analyzing credit reports and authorizing new accounts, recruiting and training personnel.

Adams Plumbing Supply. Richmond Hill, NY

Operations management includes sales and customer service – wholesale and retail accounts, 9/1987 – 8/1990

Fork lift operator

Professional Affiliations and Accomplishments

Member of Saint Albans member of commerce.

Education

Troise Master Plumbers’ License Course January to June of 2001

Sat for the NYCMP Exam

Pace University, Accounting, Business Law, Psychology courses

August Martin H.S

Computer Skills

Windows XP, Windows 2000, 98, 95, Microsoft Word and Excel

References available upon request



Contact this candidate