Customer Service Manager

MELISSA RAMOS-NAVARRO

**** ******* ******

Bronx, NY 10467

347-***-**** / *************@***.***

QUALIFICATIONS

Exceptional customer service, verbal, writing and telephone skills

Ability to multitask, prioritize and problem solve in a deadline driven environment

Proficient in all Microsoft Office Programs, medical database programs and internet navigation

Ability to use PC and MAC

Bilingual English and Spanish

EXPERIENCE

Albert Einstein College of Medicine of Yeshiva University Bronx, N.Y.

Division of Substance Abuse

Administrative Secretary VII September 2009 - Current

Assist administrators with keeping the office in order

Enter information into the medical database programs

Assist counselors with patient information

Supervise the front desk clerks

Set-up appointments for new patients who would like to join the program and need to meet with the psychiatrist

Order office supplies

Translate information for Spanish speaking patients

Assist patients with Medicaid information

Answer patient inquiries regarding standard clinic policies and procedures

Virtuoso, Ltd. New York, N.Y.

Account Manager January 2000 – April 2009

Researched and arranged memorable and unique sightseeing tours with tour operators around the world for passengers in the member’s only travel program on luxury cruise lines.

Assisted directors to make final decisions on sightseeing programs and selected sail dates for the tour program

Inspected sites in order to compile information for new sightseeing programs

Set-up packages for hosts to distribute for the passengers on the tours

Liaised with shipboard staff to arrange private cocktail receptions for the groups

Managed documentation insuring accuracy for the cruise department

Negotiated with cruise lines for group contracts

Assisted travel agents in booking passengers with the cruise lines

Assisted travel agents in navigating the company website

Forecasted future company profit for the department and set budgets in order to form the tour program

Recruited hosts for the groups

Translated information for Spanish speaking members

Edited information on direct mail pieces for distribution

Virtuoso, Ltd.

Program Coordinator February 1996 – January 2000

Inputted cruise and pertinent information into the company website

Provided support to the Account Managers and Directors for the members only program

Invoiced vendors

Ordered office supplies

Assisted colleagues with computer issues

EDUCATION

Berkeley College, New York, N.Y. – Associates Degree, Business Administration – Graduated December 1995

Contact this candidate