Logistics, Operations Manager

STEVEN GANCIO

**** ******* **. ***** ■ Ronkonkoma, NY 11779 ■ T: 631-***-**** / C: 631-***-**** ■ ********@*****.***

BUSINESS MANAGER

Dynamic, results-oriented management professional with 20+ years’ experience leading business operations for a large billion dollar package delivery firm, contributing significant growth to top and bottom lines. Well-versed in designing business strategies to streamline operations and increase productivity. Equally capable of managing strategic relationships and diverse teams to achieve organizational growth. Expert at analyzing and aligning business processes and procedures to successfully meet business objectives. Highly experience in reorganizing, streamlining, and strengthening business processes to maximize delivery performance and profitability. Strong interpersonal communications skills. Proficient in Microsoft Office Suite, DMS, DPS, GTS, eHR, SPARCS systems. Key Areas of Expertise Include:

• Business Operations Management • Business Planning Processes • Customer Delivery Performance

• Team & Employee Development • Business Growth Strategies • Customer Service Centric

• Resource Planning & Execution • Budget & Cost Containment • Process Improvements

PROFESSIONAL EXPERIENCE

GADGE, USA

QUALITY ASSURANCE MANAGER, LAKE SUCCESS, NY (2007-2009)

Managed Quality initiative in support of customer packaged deliveries. Developed and implemented processes for internal and external customers. Engaged and trained staff. Implemented new and improved cost reduction plan. Monitored vendor performance to quality standards. Oversaw work flows and procedures to increase productivity and improve service.

Selected Highlights

• Analyzed operations to evaluate business performance and staff in meeting objectives and to determine areas of potential cost reduction, business improvement, or policy change.

• Negotiated and resolved conflicts with vendors to ensure resources were available to support packaging operations.

• Identified and executed improvement opportunities to enhance service delivery while reducing costs throughout operations.

UNITED PARCEL SERVICE

BUSINESS MANAGER, EAST FARMINGDALE, NY (1987 – 2007)

Package Delivery Company providing transportation, logistics, and financial services throughout the world with annual revenues exceeding $47 billion.

Led center operations to support daily packaging routes and dispatch/pre-loading/loading plans. Directed a well-trained, customer responsive work center operation. Reviewed performance and customer satisfaction against targets and benchmarks. Ensured highest level of service, while minimizing costs, concerns and safety related issues. Gained and maintained cross-functional support to achieve desired results in all areas. Approved the development and implementation of dispatch plans to achieve performance and service-related goals.

Selected Highlights

• Increased customer delivery performance throughout operations by directing a claims reduction program to quickly and effectively identify and mitigate customer concerns.

• Launched various employee training programs to provide continuing education that supports professional development to attract, motivate, and maintain a diverse, highly qualified team of individuals.

• Planned and coordinated small business segment planning and monthly committee meetings with business development and center team to assess opportunities for growth and/or improvement.

• Established and maintained key customer relationships to develop and maintained new and existing business.

• Managed a Quality Improvement Process (QIP) to assess center results and leverage technologies to achieve cost, safety, and quality service objectives.

• Led periodic center audits in all operational areas to identify and address operational, safety and service issues to ensure legal and regulatory compliance.

• Listened to and resolved customer complaints regarding customer delivery, service, and quality – offering guidance and direction to various departments to ensure customer satisfaction.

EDUCATION

Bachelor of Business Administration: Marketing ♦ Dowling College ♦ Oakdale, NY

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