Thiyagarajan Gowrisankar

Email: eqy4oo@r.postjobfree.com, eqy4oo@r.postjobfree.com

Mobile: +91-984*******; Phone: +91-44-226*****

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Service Delivery / Project Management Office/ Strategic Management

Over 23 years of rich and multi-cultural experience in delivering optimal results and business via technology solutions

Profile

• Seasoned, technically inclined and highly empowered professional with significant experience acquired over the years in diverse areas encompassing program management, end-to-end project delivery management, pre-sales, business development, customer engagement, change management, managing IT business operations with P&L accountability, executing & implementing high valued projects for niche customers and emerging technology across various industry verticals – Banking & Financial Services, Retail, Healthcare.

• Customer focused with demonstrated capability in understanding customer behaviour & requirements – adept in delivering product demos & presentations to the target audiences demonstrating the organization capabilities, cost effective solutions and value offerings, thereby contributing to the business development for the organization.

• Experienced in providing end-to-end Customer Service Delivery Solutions and implementing the Service Delivery Process covering Service Level Agreement, Resolution Process, Knowledge Management and Procedures & Service Standards for Business Excellence and generating value propositions for the customers.

• Established record of success in leading corporate technology initiatives to create revenue opportunities; outstanding communication and motivational abilities to facilitate attainment of strategic goals and bottom line objectives; flexible and able to adapt quickly to changing business environments and needs ensuring the delivery of new, highly effective business solutions on time and under budget.

Career Milestones

• Delivered and executed several project using Agile-SCRUM methodology, excellent understanding of SDLC, project management life cycle and global delivery model; delivered projects with high customer satisfaction levels across various domains such as

Life Insurance: Individual Life & Group Life products (Life, Medical, Pension).

General Insurance: Motor (Auto), Marine, Fire, Personal Accident, etc.

Retail & SCM: Retail ERP, Retail Point of Sales, Application Integration with 3rd party software & hardware.

Banking: Core Banking, FD & RD Mgmt, Loan Management

Healthcare: Hospital Management System, Med. Mal (Medical insurance as per US Insurance practice). Pharmaceuticals drugs Management System.

ERP, HRMS & Payroll: Procurement, Inventory, Sales, Production, Logistics & Warehouse Management, HRMS & Payroll Management.

• Authorized as an Insurance Domain Consultant for Product development of Life insurance, Group Life, Group Medical software for international market – USA, Malaysia, AFRICA and Middle East.

• Successful at defining and enforcing quality processes, knowledge management, automating Program/Project dashboards to track project deliverables; knowledge of CMM Processes, ISO Standards, Continuous Improvement, and Internal Auditing, etc.

A active Head PMO and a SEPG member in CMMi Level 3 quality standards and Process Owner for requirement development, requirement management, Verification and Validation across organization – Interlace India Pvt.Ltd.

Successfully delivered more than 10 projects with CMMi Level 3 & ISO 9001:2008 quality standards in co-ordination with respective project managers and other group heads.

Conducted CMMI L3 process awareness training across organization to process owners and department heads, viz., Procurement, IT Infrastructure, Training and HRMS.

As a SQA auditor guide QA norms to project teams, departments, prepare process check list conducting periodical audits in regular intervals. Identifying NCs and coordinate with respective head to closure.

Collecting Metrics from different Project data (running & closed), preparing dashboard, project progress chart, health check line, reporting to Senior management (MR) review meeting in every quarter.

• An assertive management, capable of performing a wide range of people management functions from recruiting through on-boarding, goal setting, performance appraisal, training, competency building, resource utilization & capacity planning, knowledge transfer, etc.

• Extended active support to the pre-sales team during product demonstration, preparing technical and commercial proposal, pre-bid meetings and suggesting IT infrastructure and server sizing.

• Played an important role in strategizing product development, evolving project road map, and arriving at YoY budgeting.

Professional Experience

Interlace India Pvt. Ltd., Chennai Apr 2009 till date

Delivery Manager, Jan 2011 till date

• Leading a team of 4 Project Managers and involved in delivering projects using Agile-SCRUM methodology across various line of businesses including Retail Management (FMCG), Insurance (General Insurance), eCommerce, ERP, Education and HRMS.

Significant Contributions

• Delivered more than 10 projects with CMMi Level 3 & ISO 9001:2008 quality standards in collaboration with Project Managers and other Group Heads.

• Demonstrated excellent people management skills and led and mentored a team of more than 60-80 members.

• Assisted pre-sales team in preparing scope of work, effort estimation, technical documentation and demonstrating application to the customers and subsequently involved in account mining, getting new projects from existing customers and enhancing revenue.

• Coordinated with the Government for tender preparation along with Bid Management Team.

• Analyzed the scope, business growth and data transfer from different location and recommended IT Infrastructure for the project and server sizing.

• Identified 8 Team Leaders and mentored them to the next level leaders

Project Manager, Apr 2009 – Dec 2010

• Entrusted with the responsibility to execute ERP and Insurance projects; executed

Retail ERP projects using Agile-SCRUM methodology having Procurement, Sales, Inventory and Point of Sale module.

Production System for FMCG sector and implemented the systems in 4 factories and 42 shops/outlets in Bangalore, Hyderabad and GOA.

Retail PoS project for Daily Bread, Bangalore

• Functioned as Customer Support Executive to set up maintenance & support team.

• Ensured compliance to SEI CMMI Level 3 standards and various processes

• Represented the organization before project assessors for SEI CMMI Level 3 assessment and got SEI CMMI Level 3.

• Rolled out the Remgic Retail product to cater to MSME Retail customers

• Involved in charting an effective project plan, preparing project charter, risk analysis, monitoring project costs, and successful deployment of resources.

• Performed account mining with Daily Bread-Bangalore by maintaining the customer satisfaction index (CSI) at 8 consecutively for 3 years.

• Obtained 3 more projects repeatedly from similar retail customers and good reference in MSME Retail segment.

Projects executed

• Implemented Retail ERP with Point of Sales (Web-based and Windows application in DOT Net, C#, MS SQL 2008) for FMCG–Bakery & Confectionaries, Restaurants and chain of stores clients including

Daily Bread Gourmet Foods (I) Pvt. Ltd

Myles High Pvt. Ltd.

Pranaava Foods Pvt. Ltd.

Cake Wala Pvt. Ltd.

Just Bake

VKS Foods Pvt. Ltd.

Just Gelato Pvt. Ltd.

HASH 10 Pvt. Ltd.

My Choice

• Web portal development for Insurance application in DOT Net, C#, MS SQL 2008 & Teleric Control for

METHAQ Takaful Insurance Co. Ltd.

Abu Dubai (ADNIC) National Insurance Co. Ltd.

• ERP Application (web-based) covering CRM, Service, ERP, payroll modules for

Mannar Business House

Cool Stop Pvt. Ltd

Industrial Hardware Pvt. Ltd.

S V Enterprises Pvt. Ltd.

M B Care

Poorvika Mobiles Pvt. Ltd

Sitadevi School

AVEWT, Tane

Gurukrupa, Tane

• Development of eCommerce application – Web-based application in DOT Net, C#, MS SQL 2008, involving website development with specific business process with payment gateway integration for

Kutro, LLC

Daily Bread Gourmet Foods (I) Pvt. Ltd

Just Bake

Triguni Foods Pvt. Ltd.

3i Infotech Ltd., Chennai May 2002 – Mar 2009

Manager Technology Solution

• Successfully managed projects in the domain of BFSI and Insurance (Life & General)

• Functioned as an Insurance Domain Consultant for product development of life insurance, group life, group medical software for international market - Malaysia, AFRICA & Middle East)

• Executed more than 8 insurance projects across various geographies - Africa, Middle East, Asia Pacific and US

• Provided AMC support to the customers within defined SLAs; prepared and reviewed the maintenance plan, in accordance to CMM guidelines

• Developed and reviewed system test cases; created test scenarios, and approved test cases.

• Maintained SCI and multiple versions of software items using PVCS tools.

• Conducted team meetings and workshops and coordinated with on-site consultants/managers for closing issues.

• Finalized resource utilization plan and ensured optimal utilization of resources.

• Maintained consistent customer satisfaction index (CSI) at 7-8.

PentaSoft Technologies Ltd. Chennai Jan 1998 – May 2002

Associate Consultant

• Deputed onsite at Mauritius as Project Manager (Insurance).

Earlier Experience

SemMAC Ltd., (MAC Group), Chennai, Dec 1995 – Jan 1998

EDP Assistant

Bharath Software Systems, Chennai, Jul 1994 – Nov 1995

Senior Programmer

National Software Systems, Villupuram, Feb 1989 – Mar 1990 & May 1991 – Jun 1994

Programmer and Faculty

Hi-Res Software Systems, Pondicherry, Apr 1990 – Apr 1991

Programmer

Academic and Professional Credentials

MBA (Systems), 2008

University of Madras, Chennai, University of Madras (Distance Education)

MCA, 1998

University of Madras, Chennai, University of Madras (Distance Education)

PGDCA, 1992

St. John Paul II College of Education, Radiyarpalayam, Pondicherry, affiliated to Pondicherry University

B.Sc. (Mathematics), 1987

SIVET College, affiliated to University of Madras, Chennai

Technical Trainings

• Visual Basic 6.0 and PowerBuilder from Pentasoft Technologies, Chennai - 1998

• Oracle 8, PL/SQL, D2K, and Forms 6.0 from Pentasoft Technologies, Chennai - 1997

• Oracle 7, PL / SQL, and Pro C from Bitech, Chennai – 1992

Personal Details

Address : Plot No. 12, Elakiya Apartments, Second Street, Shanthi Nagar, Adambakkam, Chennai – 600088

Date of Birth : May 4, 1967

Languages : Tamil & English

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