Customer Service Sales
Resume:
Owen Pickford
****.********@*****.***
Experience
Product Manager & Founder
myFairPartner - London, UK and Mumbai, India www.myFairPartner.com
February 2009 to Date
Cincinnati, United States - November 2010 to Date
• Generated sales and performed customer service
• Created weekly dashboard of progress and status for the Board of Directors
London, United Kingdom - March to November 2010
• Generated sales, individually accounting for over 20% of all clients 50% of revenue generating clients
• Developed strategy for telemarketing campaign and increased client conversions from 1/100 to 1/40 calls
• Presented to potential investors & critiqued and edited investment contracts, identifying key terms
• Responded to client customer service inquiries on a regular basis
• Wrote the operations manual for a call center and supervised implementation
• Created the content for email marketing and social media marketing, including basic HTML & CSS
• Managed four call center agents in the Mumbai from London
Mumbai, India - July 2009 to March 2010
• Established a myFairPartner subsidiary in India
• Sourced an office, apartment, supplies, equipment and personnel within budget
• Negotiated an office rental contract that reduced office rental costs by 50%
• Screened, interviewed and hired a staff of 14, including 5 direct reports
• Managed cash, accounts receivable, and accounts payable locally
• Supervised daily software development within an Agile Development Environment
• Acted as the point of communication between the Indian team and the Managing Director in the UK
• Supervised user driven product development, communicating product priorities across cultures
• Created and executed software tests in tandem with a dedicated QA tester
London, United Kingdom - February to July 2009
• Founded myFairPartner with one other person and served on the Board of Directors
• Conducted extensive market research, gauging demand and evaluating competition
• Wrote business plan establishing the market opportunity, identifying challenges, and creating a strategy
• Drafted investment pitches, conducted search for investors, made presentations to investors
• Screened, interviewed and hired two management level team members
• Wrote detailed functional specifications and completion timelines for the product
Further Experience
Draftsman - Aug to Oct 2008; May to Aug 2004; June to Sept 2002 Green Valley Design - Mt. Vernon, Ohio
Ecological Steward - May to Aug 2008 UW Lakeshore Nature Preserve - Madison, Wisconsin
Biological Technician - May to Aug 2007 National Park Service – Cape Hatteras National Seashore, NC
County Volunteer Coordinator - Sept to Nov 2004 Kerry for President Campaign - Troy, Ohio
Education
• University of Wisconsin - Madison, BA in history - August 2005 to August 2008
• 3.6/4.0 cumulative GPA
• Graduated with honors in 3 years
Further Accomplishments
• Earned an ‘Excellent’ grade on every employee evaluation at the National Park Service
• Awarded Lakeshore Nature Preserve Fellowship 2008
• Promoted to Chief Essays Editor while at college for the publication Illumination
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