Post Job Free
Sign in

Customer Service High School

Location:
United States
Posted:
April 09, 2012

Contact this candidate

Resume:

Takara Jackson

**** ********* *****

Hazel Crest, IL 60429

773-***-****

********************@*****.***

CUSTOMER SERVICE PROFESSIONAL

Profile • More than 11 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems.

• Possess solid computer skills.

• Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word, Opera, Oracle and Encore.

• Ability to train, motivate, and supervise customer service employees.

• A team player, acknowledged as “Total Quality Customer Service Professional.”

• Develop plan, conduct audits and variance analyses and maintain/update accurate inventories.

Synopsis of Achievements • Increased Trial Balance aging from 7.8 million to 3.6 million.

• Won Gold Passport Enrollment program 2 years in a row.

• Proactive planning led to notable increase in morale in the accounting department.

Employment Hyatt Regency O’Hare, Rosemont, IL 2008 - 2011

Accounts Receivable Coordinator

• Prepare monthly invoices and statements.

• Post cash receipts and wire transfers.

• Reconcile A/R Trial Balance to general ledger.

• Conduct aged Trial Balance reviews.

• Communicate with customers regarding collections issues.

Hyatt Rosemont, Rosemont, IL 2006 - 2010

Front Office Agent

• Responsible for guest registration process.

• Effectively communicated hotel services and promotions.

• Answered 10 line switch board.

• Resolved any customer disputes.

Education William Howard Taft High School, Chicago, IL 1997-2001

References Furnished Upon Request



Contact this candidate