Takara Jackson
Hazel Crest, IL 60429
********************@*****.***
CUSTOMER SERVICE PROFESSIONAL
Profile • More than 11 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems.
• Possess solid computer skills.
• Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Microsoft Excel, WordPerfect, Microsoft Word, Opera, Oracle and Encore.
• Ability to train, motivate, and supervise customer service employees.
• A team player, acknowledged as “Total Quality Customer Service Professional.”
• Develop plan, conduct audits and variance analyses and maintain/update accurate inventories.
Synopsis of Achievements • Increased Trial Balance aging from 7.8 million to 3.6 million.
• Won Gold Passport Enrollment program 2 years in a row.
• Proactive planning led to notable increase in morale in the accounting department.
Employment Hyatt Regency O’Hare, Rosemont, IL 2008 - 2011
Accounts Receivable Coordinator
• Prepare monthly invoices and statements.
• Post cash receipts and wire transfers.
• Reconcile A/R Trial Balance to general ledger.
• Conduct aged Trial Balance reviews.
• Communicate with customers regarding collections issues.
Hyatt Rosemont, Rosemont, IL 2006 - 2010
Front Office Agent
• Responsible for guest registration process.
• Effectively communicated hotel services and promotions.
• Answered 10 line switch board.
• Resolved any customer disputes.
Education William Howard Taft High School, Chicago, IL 1997-2001
References Furnished Upon Request