Manager Customer Service
Resume:
Carol Czank
** ************ ***, ********, **, **562
*****.*****@*****.***
Skills Summary
Senior manager with extensive experience in travel negotiations and business operations. Skilled in client-side negotiations for airline, hotel and ground transport. Excellent background in acquiring the most cost effective solutions for corporate travel, through the use of preferred vendors. Very efficient at managing daily operation, staff motivation and problem solving.
Employment
Director of Travel Services
2000 - Present
Zomba Label Group/BMG – New York, NY
In charge of overall management of corporate travel program.
Created and implemented corporate travel policy.
Insured maximum usage of preferred airline, hotel and car services for optimal cost efficiency.
Achieved a 93% compliance usage of preferred vendors, therefore saving an average of 30% on an overall 4 million T&E annually.
Negotiated hotel rates for Zomba events and conferences.
In charge of approving all employee travel in order to maximize savings and company policy compliance.
Provided spreadsheets to management for all shows, to keep spending within budget guidelines.
In charge of Zomba Online booking tool.
Travel Manager – Apollo Department
1992 - 2000
Ultramar Travel – New York, NY
Responsible for travel operations.
Managed customer service.
In charge of account negotiations for Viacom and its subsidiaries; MTV, VH1, and Nickelodeon.
Manager of Operations and Client Services.
1991-1992
Thomas Cook Travel – New York, NY
Successful implementation of Ernst & Young national account for Northeastern Regional Travel Center.
Managed a staff of 32, with nine STP locations.
Operations Manager
1988 - 1991
Rosenbluth Travel Inc. – New York, NY
Managed Prudential Bache account, leading a staff of 24 people.
Managed Kodak account with a staff of 70 people.
Successfully completed outside audit with an accuracy rate of 98.4% thus improving statistics on corporate reports.
Education
SKILLS
B.A. in Business and Tourism
University of Tourism – Bucharest, RO
Graduated Summa Cum Laude
Proficient in several computer programs such as the Microsoft Office Suite, and Saber.
Fluent in Romanian and Hungarian.
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