Quality Assurance Real Estate

FAIZUR RAHMAN

**** ********** **** *****, ***** *5002

Phone: 469-***-**** **.**********@*****.***

• Technical Reporting • Business Processes • Project Management

• Workflow Analyzing • Leadership • Business Unit Coordination

• JAD Sessions • Business Systems Requirements • User Testing

• Strategic Planning • Administrative Planning • Excellent Writing Abilities

SENIOR BUSINESS ANALYST/TECHNICAL/SYSTEM/REPORTING ANALYST

Results-oriented Professional with over ten years of demonstrated success in facilitating highly detailed projects, displaying visionary leadership, and a combination of business and financial acumen to develop and deliver executive reporting and analysis in support of rapid decision-making through IT strategies within the mortgage industry. Displays competencies to focus support towards the growth of organizational products, routes, and marketing to strategically plan for key operation’s initiatives. Highly skilled at developing business process models, completing workflow analysis, eliciting functional and non-functional requirements in addition to facilitating the development of vendor management requirement deliverables.

• Skilled in managing medium-large projects for an operations segment, product line or function within the mortgage, real estate, education, and healthcare domains

• Manages the research of existing operations, procedures, workflow, product and service requirements

• Directs the analysis of assembled data to define problems associated with project scope

• Directs project parameters, cost and resource estimates, as well as works closely with operations management on project impact and direction

• Ability to work in a very fast-paced transition environment, utilizing excellent time management with the ability to juggle multiple, competing priorities and strength in identifying and implementing solutions to address the critical issues

• Highly skilled in managing requirements to development, systems, procedures and process improvements in full SDLC/Phase-Iterative Development Life Cycle projects with Agile Methodologies to formulate and drive detailed plans and key performance indicators to report on the health of each project

• Spearheads team-building to accomplish organizational goals with motivation and drive towards success

• Demonstrates proficiencies with instruction and training

• Highly skilled at understanding and following strict regulations and in extensive paperwork procedures

• Experience with coordinating Business Units and cross-functional teams in JAD sessions to gather, analyze, and write business/systems requirements

• Built on mortgage/Real Estate market domain knowledge, explored new research, evaluated current/new systems to identify business value, implement change

• From User and Functional needs created UML Diagrams, performed process/data modeling, Use Cases, Workflow Charts, business/process flows, Data Flow Diagrams in MS Visio, prepared informal/formal benchmarking and SQL reporting, Dashboard

• Strong analytical and problem solving capabilities to determine root cause and solution

• Execute recommendations for change, designing new processes, and contributing to key operational initiatives

• Ensures integration of process and linkage to best practices and continuous improvement

• Effective project management demonstrating expertise in: resource planning, work breakdown structures, risk/issue management, financial management, implementation planning, testing, training/communication, scope management

• Work Eligibility: US Permanent Resident

TECHNICAL PROFICIENCIES

TECHNICAL SKILLS: SQL, UNIX (SUN SOLARIS), MS Access 97/2000, Oracle (8.0.5-9i), MySQL, HTML, XML, PHP, Perl/CGI, Rational Requisite Pro, HP - Quality Center, Axure, Microsoft Office Suite - Word, Excel, Access, Visio, PowerPoint, MS Project

MORTGAGE/REAL ESTATE SOFTWARE SKILLS: Calyx Point (7.2) Mortgage Loan Origination and Processing Software, Loan Prospector (LP), Desktop Underwriter (DU), Zipform (6.0), working knowledge on LPS, Passport with MSP, SAS

EDUCATION & PROFESSIONAL DEVELOPMENT

M.S. in Information Science, University of Clarion, PA, 1998

B.A. in Economics, University of Chittagong, Bangladesh, 1989

Mortgage/Real Estate Credited Courses/Training from Dallas County Community College:

• Loan Underwriting • FHA Loan processing and underwriting • Conventional loan processing

• Loan servicing • Loan closing: Shipping and Warehousing • Real Estate Brokerage

PROFESSIONAL EXPERIENCE

MANAGER IT/INFORMATION SYSTEMS AND BUSINESS ANALYST

UNIVERSITY OF TEXAS AT DALLAS 8/2004 – PRESENT

POSITION PROFILE: Spearheads software project development targeting effective quality assurance and reporting. Included vendor-proprietary and in-house applications, Data conversion and Data Migration, with ongoing status and support, to signoffs. Gathered functional and business/systems requirements with BU’s and cross-functional teams, leading 5 SDLC-Phase/Iterative full life cycle projects, inception to deployment- implementation, with diagrams, testing, reports and process improvement enhancements. Meets with various business stakeholders to gather requirements. Analyzes, evaluates and maps business processes. Creates Use Cases and extrapolates functional requirements on various campus related projects. Follows quality assurance processes and maintains high standard business rules. Creates test cases and defect tracking. Creates various reports using SQL and ACCESS and feedback on tracking and quality assurance database. Maintains positive relationships with both Backend and Frontend Developers. Coordinates with PM to complete the project within time constraints and within budget. Ensures a high level of customer satisfaction while interfacing with various business stakeholders.

LICENSED REAL ESTATE BROKER, BENGAL BROKERAGE LLC

LICENSED LOAN OFFICER (NMLS# 351183), BEAM MORTGAGE 7/2006 – PRESENT

POSITION PROFILE: Spearheaded the efforts for the company to expand on Mortgage/Real Estate market/domain knowledge, researched/evaluated existing and new materials/systems. Processed purchase and refinance loans, analyzes employment history and calculates income based upon paystubs, W2’s, tax returns, commission/bonus statements, rental/lease agreements and interest/dividend statements. Analyzes credit reports, including alerts and addresses any credit issues that may produce a loan denial. Reviews purchase contracts and appraisals and determine if appraised value is supported and all appraisal requirements are met. Confirms closing dates with outside contacts and verifies file completion with titles, appraisals, subordinations and any other compliance documents. Build up a team of 11 Realtors and holds professional designation of ABR, SFR and CIAS.

TECHNICAL BUSINESS ANALYST/SUPPORT ANALYST AND ORACLE DBA

HEALTHCARE.COM CORP., TX 4/2000 – 6/2004

POSITION PROFILE: Facilitated effective techniques for requirements gathering, documentation preparation, integration planning and design, software installation, database instance creation, configuration, data extraction and tuning for several healthcare providers across the United States. Worked on full SDLC projects coordinating BU’s and cross-functional teams, from business analysis role through reporting and signoffs, to ensuring new/upgraded existing software on test, production servers, and individual workstations was fully implemented. Conducted initial troubleshooting; identified base healthcare software application defects. Provided Level 2 support to internal Help Desk to resolve user concerns with specific applications performances and database issues. Created ORACLE and SQL SERVER instances for testing and development purposes. Wrote/modified database scripts using SQL language for the EMPI software, Conducted database query and prepared customized reports using Sql*plus and Production database support/maintenance/backup/restoration of customer live databases.

ADDITIONAL WORK EXPERIENCE PRIOR TO 2000:

RESEARCH ASSISTANT - CLARION UNIVERSITY OF PA 08/1998 – 12/1999

BUSINESS ANALYST AND IMPROVEMENT DEVELOPMENT MANAGER - BEXIMCO PHARMA, BANGLADESH 01/1994 – 03/1998

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