Customer Service Administrative Assistant

CORTNEY MOONEYHAM

**** ******* ******* * *** #***7 Robinsonville, MS 38664 662-***-**** ***********@*****.***

Administrative Assistant

Excellent organizational and administration skills, with experience in dealing with customers and high level workloads within strict deadlines.

Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.

Offer advanced computer skills in MS Office Suite and other applications/systems.

Key Skills

Office Management

Teambuilding & Supervision

Staff Development & Training

Word Processing and Typing Report & Document Preparation

Spreadsheet & Database Creation

Accounts Payable/Receivable

Bookkeeping & Payroll Records Management

Strong Customer Relations Skills

Inventory Management

Excellent Organizational Skills

Experience

National Electronics Warranty Corp, Tupelo, MS July 2008 – August 2010

Customer Service Representative

Repeatedly received raises during 2-year tenure with N.E.W., as well as receiving above average performance scores on quality and performance reports. Responsible for making sure customer issues are resolved in one call. Ensured customers are dealt with in a timely manner and with the utmost care. Results:

Gathered advanced knowledge of products in order to provide superior customer satisfaction.

Provided customers with excellent customer service and technical troubleshooting.

Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management.

Copen Sportswear, Tupelo, MS August 2010 – August 2011

Receptionist/Administrative Assistant

Served as executive assistant to the management team, handled a busy phone system, maintained efficient and organized files, functioned as primary liaison to customers and ensured a consistently positive customer experience. Results:

Dramatically enhanced customer-satisfaction ratings by expediting all invoices and ensuring a high degree of accuracy.

Instrumental in improving customer-satisfaction ratings through suggestion, development, and implementation of new procedures.

Quickly became a trusted assistant to the executive staff and office manager and earned a reputation for maintaining a positive attitude and producing high-quality work.

Education

Pontotoc High School, Pontotoc, MS 2008

High School Diploma

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