Customer Service Sales

LISA M. CAROTENUTO

**** ********* *** *****, **** 44134 • 440-***-**** • ****.**********@*****.***

EMPLOYMENT OBJECTIVE

To secure a challenging and rewarding position with growth potential that will utilize my experience and education.

EXPERIENCE

Sales Banking Specialist, Huntington Bank, Broadview Hts, Ohio (June 2012-Present)

• Deliver excellent customer service and develop strong customer relationships while cross-selling

• Surpass sales goals by uncovering and meeting the financial needs of customers, prospects, and businesses

• Provide financial solutions using proactive, consultative sales skills to market bank products and services

• Open new accounts, generate loans, sell and refer specialty products and resolve customer inquiries with a high performing team.

Teller Banking Representative I, PNC Bank, Parma, Ohio (November 2009-June 2012)

• Represent PNC Bank daily with friendly and direct customer service to fulfill client’s needs

• Diffuse difficult customer situations with a quality outcome

• Consistently achieve top ratings in customer service by implementing PNC’S guidelines

• Develop excellent rapport with customer that fosters cross-selling (i.e. credit cards, investments, merchant services, etc)

• Managed ATM

o Reconcile 100k daily

o Processed deposits to proper accounts

o Prepare weekly financial reports for Branch Manager

• Notary

Assistant Manager, American Eagle, Beachwood, Ohio (May 2008 – November 2009)

• Recruited associate and management level talent through networking, maintained staff work schedules

• Responsible for entire interview/hiring process and administered performance feedback to hourly associates

• Conducted new hire orientation presentations and staff meetings to roll-out seasonal merchandising campaigns

• Forecasted and established on-board plan to maintain appropriate staffing levels for season

• Assessed business performance by analyzing trends and implementing strategies to meet business plans

• Executed store inventories quarterly

• Promoted a positive team environment focusing on customer service and brand awareness to achieve sales goals

Sales Leader, Express, Parma, Ohio (June 2005 – May 2008)

• Facilitated a team environment that motivated sales associates to effectively exceed all sales and profitability goals

• Ensured adherence of staff members to all retail policies and procedures

• Trained,educated and motivated staff to achieve management goals

• Created an environment focused on customer service and brand awareness to achieve sales goals

• Analyzed various business reports to understand trend and maximize store goal opportunities

• Inventory: maintained proper controls and compliance standards for shrink control

• Responsible for opening/closing routines of store

Personal Attributes

• Excellent mentoring and supervisory skills

• Ability to work well with all personalities

• Excellent at fostering teamwork, dependable

• Service, goal and growth oriented

• Excellent critical thinking and judgment skills

• Work product is accurate, thorough and timely

EDUCATION

University of Toledo: 2001-2004 Business

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