Customer Service Sales
Resume:
Michelle Hill
Louisville, KY 40216
Email: ****************@***.***
OBJECTIVE: To obtain gainful employment with a company that will
utilize my skills, and help me to hone them to professional standards.
QUALIFICATIONS: I graduated Mid America College of Funeral Service, on March 15, 2008 and completed CSI certificate on August 14, 2009 along with a Medical Billing and Coding degree in 2011. In the past, I have set high standards for sales and customer service, as well as productivity. I am reliable and very career oriented.
EDUCATION
2004-2006 Pre-requisites for Funeral Service, JCC Southwest
2006-2008 Mid America College of Funeral Service, AAS Funeral Service
2007 Universal Life Church Ordination
2009 Crime Scene Investigation Certificate Completed, CTU
2009-2011 Medical Billing and Coding AS, Colorado Technical University
EMPLOYMENT
2011- 2012 Post Enrollment Management at Humana
My duties include assigning PCP to Medicare enrollees, answering correspondence, completing requests for demographic and caregiver changes, utilizing numerous computer applications at once for Medicare. I must also report these results to Centers for Medicare and Medicaid Services, follow HIPAA protocols, and acquire new knowledge of the Humana offered Medicare plans and systems available.
2009-2011 DJ for Future Stars Karaoke
My duties are to provide karaoke services to businesses and people of all ages. Weddings, parties, bars and other establishments on a weekly basis have been the main venues for service.
2009-2011 Baby Tee’s Boutique
My duties include cash register, stocking and customer service. The boutique is only open on weekends, and I would work from open to close all weekend long. Cleaning, dusting, cash handling and selling were also job duties.
2009-2011 Writer for The Muses Funhouse
My duties are to provide ghostwriting services to all clients in a timely and professional manner. All projects have daily deadlines, and must be completely original in scope and wording. 92 WPM typing.
2008-2009 Writer and Transcriber DemandStudios.com
My duties are to provide “How To” articles to the company for publication in a timely fashion on a number of subjects. I also transcribe video on a number of subjects that must have less than 2 errors per assignment. 67 wpm typing.
2007-Present Ordained Minister, Universal Life Church
My duties are to perform weddings, christenings, and funerals for all who seek my services on a pay per case basis.
2005-2005 Assistant Manager, Cash Tyme
My duties included approval of all applications, cash box, register, customer service, collections, inside/outside sales, telemarketing, hand billing, bank runs, daily paperwork and reports. I worked Monday through Saturday, from open to close.
2005-2005 Bus Driver, Jefferson County Public Schools
The route began at 6:20 a.m. daily, spanning two counties, and many school districts. State laws and pre trip safety inspections before and after my runs were performed daily. To be on time, and safely retrieve students to attend school, and carry them home daily in a safe and timely manner was my primary objective.
2003-2004 Sales Manager, Rent a Center
My job entailed customer service and sales as my number one objective. To approve all applications, inside/outside sales, telemarketing, hand billing, sales contracts, cash register, data entry, bank runs, sales room floor, inventory. As well as opening/closing the store, I was responsible for scheduling delivery and pick-ups, and meeting sales quotas on a weekly basis.
2004-2004 Sales Manager, Rent Way Inc.
Duties were to include inside/outside sales, customer service, data entry, cash handling, opening and closing of the store, clean and repair all returned merchandise, telemarketing, sales program and scheduling delivery and pick up of all merchandise.
References
Cheryl Clapp Humana SME for Medicare Spclts. 800-***-**** #11990
John Carter SCI, Heady’s Oak Street Location 502-***-****
Tom, Manager Rent A Center Dixie Hwy. Location 502-***-****
Theresa Barbour Baby Tee’s Boutique 502-***-****
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