Sales Manager
Resume:
JOHN F. SUTTERFIELD
Anderson, SC 29621
Home: 864-***-**** ******@*****.*** Cell: 864-***-****
Highly-accomplished and profit-driven Automotive Executive/General Manager with demonstrated success driving significant sales growth in highly competitive markets, including multi-franchise and metropolitan area dealerships. Expertise encompasses providing operational leadership and strategic vision resulting in improved performance, increased productivity and efficiency, and increased sales and revenue. Background also includes proven track record of turning around low performing operations to restore profitability and dealership reputation.
SELECTED ACHIEVEMENTS
• Recognized in the Business Journal Book of Lists as one of the Top 10 Auto Dealers.
• Successfully returned South Carolina dealership to profitability after 3 years of $1,000,000+ losses.
• Increased South Carolina dealership’s CSI from last place to 2nd place overall.
• Reduced advertising by $50,000 and monthly expenses by $90,000 while increasing sales at Georgia dealership.
• Increased monthly new and used vehicle sales average from 125 to over 650 units at Texas dealership.
• Reversed 50+ consecutive months of losses at Texas dealership to attain profitability within first 90 days of tenure.
• Performed complete turnaround of failing dealership to achieve #1 dealership standing within the district at Houston, Texas dealership.
• Increased sales by over 90 units per month within four months at Texas dealership.
KEY QUALIFICATIONS
• Industry Knowledge: Expertise in all aspects of the dealership, including Retail Sales, Finance, Fixed Operations, Fleet/Leasing, Inventory, Marketing, Advertising, and Customer Service.
• Operational Leadership: In-depth knowledge and practical experience in managing staff, implementing policies and procedures, and overseeing inventory controls to ensure superior CSI.
• Cost Control: Experience in successfully setting and administering budgets and initiating cost controls to achieve consistent profit potential.
• Business Analysis: Keen analytical skills to readily identify potential or existing issues and implement appropriate corrective and preventive measures to ensure continuous quality improvement.
• Inventory Control: Proven ability to forecast sales to ensure appropriate mix of inventory on hand, and experience overseeing reconditioning and disposition of obsolete/aged inventory to maximize cash flow.
• Customer Relations: Excellent customer service and client retention skills with the reputation of “going the extra mile” to ensure customer satisfaction, resulting in repeat business and referrals.
• Team Building: Capacity to recognize, retain and promote a team of high-performance leaders.
PROFESSIONAL EXPERIENCE
2008 - Present General Manager / Consulting General Manager
ALEXANDER FORD - Franklin, TN
SLOAN FORD - Columbia, TN
2005 - 2007 FAIRWAY FORD/MAZDA OF ANDERSON - Anderson, SC
General Manager
• Increased sales by 45% through installation of systems and processes.
• Implemented aggressive follow-up program for sales and service.
• Revised pay plans and lowered expenses.
• Completed all tasks under “Extremely Adverse Financial Conditions.”
2003 - 2005 RUSS DARROW FORD - Milwaukee, WI
General Manager
• Oversaw all tasks involved in the purchase of dealership.
• Recruited by Owner especially for this position.
JOHN F. SUTTERFIELD
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PROFESSIONAL EXPERIENCE (continued)
1998 - 2000 BANNER FORD - Decatur, GA
General Manager
• Took over as General Manager at failing dealership and restructured procedures in all functional areas to ensure accurate and timely reporting.
• Significantly improved CSI through implementation of customer oriented sales and management approaches.
• Increased new and used retail sales from 200 to 350 in a 60-day period.
• Established second chance financing resulting in increased sales of $90,000+ per month and improved used car inventory.
• Instituted weekly accounts receivables meetings resulting in the recovery of over $100,000 of 120-day+ receivables.
• Restructured fixed operations to reverse prior losses and achieve profitability.
• Streamlined all pay plans in order to compensate competitively and eliminate overcompensation.
1994 - 1997 LONE STAR FORD - Houston, TX
General Manager
• Recruited to resolve and rebuild total dealership operation.
• Realigned internal management procedures and financial controls to attain profitability and standing as #1 dealership within the district.
• Selectively reduced aged inventory of used units and increased new and used vehicle sales.
1991 - 1994 JOE MEYERS TOYOTA - Houston, TX
General Manager
• Reorganized internal operating, sales, management, customer service and follow up procedures to recapture sales and service market share from competition. Sales N & U 200 +
• Resolved existing problems to improve relationships with Gulf States Toyota.
• Rebuilt fixed operations from 70% absorption to more than 100% within six months.
EDUCATION
SAN DIEGO STATE UNIVERSITY - San Diego, CA
UNIVERSITY OF HOUSTON - Houston, TX
Major: Business & Marketing
CONTINUING EDUCATION
• Ford Motor Company, Toyota Motor Company, General Motors
٠ Management and Administration
٠ Financial Statement Analysis
٠ Customer Relations
٠ Staff Development
• Automotive Profit Builders
• Catterson Sales Procedures
• John Williamson GO System
• Ziegler Super Systems (4 Square)
• Pat Ryan Finance and Insurance School
Quality Professional & Personal References Available Upon Request
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