Customer Service Sales Representative

Omotayo Orebiyi

** ********* ****** **, ******* AB, T3K0G6

Home - 403-***-****

Cell - 587-***-****

Email: ***********@*****.**

Career Focus

To obtain a full time job that is career focused and has the potential to increase my knowledge base and experience in the business and communication’s field. I plan on obtaining my professional designations to improve my skill set.

Summary of Skills and Experience

• Strong interpersonal skills • Creative problem solver

• Strong organizational skills • Excellent communication skills

• Customer service • Microsoft Word, Excel, PowerPoint

• Excellent research and analytical skills • Fast learner

• Critical thinker

• Adaptability

• Detail oriented

• Strong client relations/building skills

• Reliable

Employment Summary

Superstore ( Loblaw Limited) Calgary AB

Customer Service April 2011- Present

SPH Consultancy (Employment and Immigration Service)

Kamloops, BC

Marketing and Information Administrator 2012

Aramark Canada Limited Kamloops, BC

Catering Staff (Part-time) June- Nov 2010

Unicredit Microfinance Bank

Customer Service Officer/Sales Representative Oct 2008-Dec 2009

Double O Communications

Advertising/Marketing Internship April -August 2005

Education

Thompson Rivers University Kamloops, BC

Post-Baccalaureate Diploma in Marketing

• Honor Roll

Babcock University

Bachelor of Mass Communication

• Honor Roll

Professional Experience

Superstore ( Loblaw Limited) Calgary,AB

Customer Service Officer April 2011- Present

• Answered questions regarding the store and its merchandise

• Maintained knowledge of current promotions, policies regarding payment and exchanges.

• Described product in details to customers, and accurately explained its uses.

• Provided a superior customer experience to create a customer loyalty.

• Worked as a team member performing cashier duties, product assistance, while providing excellent customer service.

• Monitored six checkout stations to help customers with their shopping experience.

• Maintained positive attitude to make customer's shopping experiences memorable and pleasant.

• Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.

SPH Consultancy ( Immigration Services) Kamloops, BC

Marketing and Information Administrator 2012

• Recruitment of qualified employees for various employers

• Created marketing campaign to promote the services of the company

• Processed multiple portfolilos for clients and prospected for potential clients

• Arranged meetings with clients and potential clients to market different services

• Customized products based on clients needs

Unicredit Microfinance Bank

Customer Service Officer/Sales Representative Oct 2008-Dec 2009

• Executed accounts receivable reporting enhancements and reconciliation procedures.

• Managed accounting operations, accounting close, account reporting and reconciliations.

• Evaluated accounting requirements during discovery meetings with potential clients

• Addressed and resolved non-routine, complex and unexpected cash variances.

• Implemented new processes and systems for improving customer service satisfaction.

• Provided an elevated customer experience to generate a loyal clientele.

• Managed quality communication, customer support and product representation for each client.

• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

• Served as main liaison between customers, management and sales team.

• Organized company files and creating support system to decrease workload and increase productivity of account managers.

Double O Communications

Advertising/Marketing Internship April -August 2005

• Created a program that helped to facilitate a business plan for educational purposes

• Assisted with account services in the management of creative projects.

• Executed integrated advertising campaign across multiple media channels.

• Worked directly with partners to improve quality of written materials.

Professional Development and Community Work

Council Member

Thompson Nicola Cariboo Youth Advisory Council, Kamloops, BC

• Developing opportunities for youth to connect to the community.

• Decide which project will be granted funding to support youth in the community.

• Participate in community programs and create programs that will help raise awareness about the United Way goals and mission.

Volunteer and Event Organising

• Thompson Rivers University Career Mentor, Kamloops, BC(2010-2012)

• Scotia Bank MS Walk

• Green Step(Recycling), Kelowna, BC (2010-current)

• Trick or Eat, Food Bank collection

• New Life Mission (The Outreach Centre) Kitchen Helper ( 6 month)

• TRU World International Days (2010-2011)

• Ask Wellness (Homelessness Action Week)

• Rotary club (Food drive)

• National Youth Service Corps, ( 1 Year Volunteer Program in a less privileged community as a teacher)

Reference

Available on Request

Contact this candidate