IT Technician

Jimmie Walker 612-***-****

*** *** ** ** *** Brighton, MN 55112 ********@****.*******.***

Profile:

• Established ability to analyze, troubleshoot and determine technical problems.

• Academic G.P.A record, 3.300/4.0.

• Strong learner with skills in networking, software, hardware, OS, and security applications.

• Established exceptional communication skills; established background.

• Great analytical and problem resolving ability, also very attention to detail oriented.

Education Details:

Associates in Arts – Information Systems Graduate March 21, 2011

Strayer University (On Line) Newington, Virginia

Certification: DCSE 2010, A+ Certified Completion 2009

Network+ Completion 2010 (Studying Security+ now)

Technical Qualification:

• OSs – Win 7, XP Home, XP Professional, Vista & UNIX. (Studying for Linux+ certification now)

• Software - Microsoft Office 2003 - 2007 (Word, Power Point, Excel, Access, Outlook) Microsoft VB 2008 (minimal), Norton/MacAfee Utilities, Symantec Ghost32 Corp Edition, BartPE, VMware (minimal).

Kill Disk & D BAN- Hard Drive Erasers

• Networking – TCP/IP, LAN/WAN, VPN, PAN & Wireless.

• Programming – language independent introductory course. (Taking SQL using Oracle 10G)

HTML/XML (minimal knowledge)

Skills:

• Troubleshoot OSs at the Hardware level as well as Software.

• Installing and configuring of Applications, OSs, and Programs.

• Upgrade and replacement of internal and external components.

• Create, set up and manage User Accounts.

• Perform preventative maintenance on workstations.

• Install, configure, troubleshoot and manage scanners, fax, copiers, and print devices.

• Perform system and data backup and recovery.

• Set up, configure, troubleshoot, and manage wireless and wired networks.

• Troubleshoot network connections at the physical level as well as application.

• Using BartPE/Ghost32 to create image and reimage.

Experience:

DSI (Data Sciences International) IT Support Technician (Internship) 12/01/09 – 02/01/10

• Overwriting/wiping of data on the hard drives of about 200 laptops and desktops using DBAN and Kill Disk software programs

• Created an assets list using Microsoft Excel 2007

• Assisted in the server room doing network cable management and adding users to DSI’s network

• Installed Windows XP Pro &Home OS’s on various computer platforms and models

• Captured fresh ghost images and reimaged computers

• Imaging and reimaging performed via an external hard drive using BartPE and Symantec Ghost v32 and pulled from DSI’s network

• Performed complete system upgrades and data migration

• Flashed BIOS, troubleshoot boot issues at the hardware and software level

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