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Customer Service Assistant

Lawrenceville, Georgia, 30044, United States
April 20, 2012

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*** ***** *****, *************, ** 30044

Phone: (678) ***-**** Email:



Relevant course work: Accounting, Finance, Management

GPA: 3.4 Seeking M.B.A


Bachelor of Science in Biology

Graduation Date: May 2005


• Office Deadlines Filing, Scheduling, and Data Entry, Editing and Proofreading

• Computer: Windows OS, Microsoft Suite: Excel, PowerPoint, Word, Access, Project

• Fluent in Spanish Customer Service


Gwinnet Parks and Recreation – Bethesda Aquatic Center Lawrenceville, GA

Assistant Manager/Lifeguard May 2009 – November 2011

• Oversaw daily functions of an Aquatic Center

o Performed audits

o Managed 25 employees

o Kept daily office work current

o Oversaw lifeguards rescue skills keeping their skills fresh

o Maintained pool chemistry to ensure sanitary conditions

o Responded to 2 critical emergencies

• Led a variety of swimming classes from ages 3-13

• Certified other lifeguards through lifeguard instruction

Jaramillo LLC. Flowery Branch, GA

Assistant Manager May 2008- June 2010

• Assisted family in opening and managing a franchise of Jan-Pro

o Assisted in opening and starting new accounts $100,000

o Performed searches and interviewed prospective employees no more than 6

o Supervised multiple employees

Northeast Georgia Medical Center Gainesville, GA

Laboratory Assistant January 2007-July 2008

• Improved specimen processing in an efficient manner

• Ensured proper safety procedures while collecting specimens

• Communicated with doctors for appropriate medical testing

• Packaged and transferred specimens to other laboratories

• Gained understanding of different specimen terminology in order for specimen control

Club Z! In Home Tutoring Flowery Branch, GA

Part-time Tutor October 2006 – January 2008

• Prepared lesson plans and set up goals for 6 students

• Tested, evaluated and kept record of 6 students’ progress

• Carried out biweekly, or weekly, tutoring sessions for 6 students

• Worked with 6 students to improve their reading, language arts and math skills

Rutgers University - Laboratory Animal Services New Brunswick & Newark, NJ

Laboratory Animal Technician September 2005- October 2006

• Helped maintain the animal facility through safety control

• Handled and fed animals such as rodents and birds

• Assisted with animal studies

• Dosed animals with ICV and IP injections

Animal Technician Assistant

• Helped with the maintenance of the animal facility

• Fed the rodents and birds that were on a specific food schedule and diet

• Followed proper safety procedures while handling the animals in the facility

Rutgers University, Graduate School - Dean's Office Newark, NJ

Administrative Office Assistant October 2001- August 2005

• Developed a confidential document pattern for graduate student files

• Prepared detailed reports on students’ transcript while maintaining records current and accurate

• Assisted with database applications for the Graduate school Office of the Dean

• Answered Multi-line switchboard and assisted with general inquiries

• Managed and organized 2 departmental meetings per month

• Assisted 5 graduate faculty members with grade submissions to ensure timely posting of students’ grades

• Delivered confidential information in a timely manner

• Picked up confidential students’ and professors’ documents

• Organized written correspondence for faculty, staff, and students


Saint James Hospital, Newark NJ Summer 1999 - Summer 2000

• Helped maintain the Emergency department’s filing system

• Performed 10 data entries for new patients in Telemetry weekly

• Filed and organized patient’s charts into 10 cabinets alphanumerically

• Assisted the doctors in the emergency room by translating to non-English speaking patients

• Delivered 5 specimens to the laboratory for proper testing hourly

• Transported 2 patients for tests throughout the hospital in wheelchairs

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