SUZANA PINKERTON

PORTLAND, OR

503-***-****

503-***-****

epolev@r.postjobfree.com

SUMMARY

Dynamic, positive, and dedicated individual, excellent interpersonal and multicultural skills. Experienced in small-business development, management, marketing, and sales. Exemplary customer service skills and employee relations. Hard-working, innovative, self-disciplined employee. Respected and motivating supervisor.

EXPERTISE

• Extensive background in customer-oriented service operations and business development, including sales, marketing and public relations.

• Innovative experience with small-business start-up in fashion and tourism industries.

• Excellent communication skills and ability to establish and maintain positive relations with staff and clientele.

• Fluency in English, Portuguese, Italian and Spanish.

• Critical thinking, problem-solving, multi-tasking, and overseeing fast-paced, complex operations.

• Highly effective customer retention and referral rate.

• Effective use of Microsoft Office and Hotel System software.

Pronto Natal Assessoria Imobiliária 2007- 2009

Owner

Founded and is still developing this business of property management and rentals in a tourism area.

Das Flores Inn Pousada

Administrator / Partner

Supervised construction of Das Flores Inn Bed and Breakfast in Natal, Brasil, specializing in service for professional, international clientele. Developed and managed all aspects of business operations including: Employee recruitment, hiring, supervision; housekeeping, restaurant, reservation system management; marketing and concierge/ guest relation services and retention.

Weekenders Do Brasil LTDA. 1999 – 2002

Sales Manager/Commercial Director/President

Hired by Weekenders USA to develop the direct sales business of Weekenders in Brasil. Responsibilities included work with attorneys and accountants (Price, Waterhouse and Coopers) for international business start-up; introduction of products; development of sales force: recruitment, training, coaching; establishment and oversight of small business operations: hiring of receptionist/assistant/warehouse staff/business manager. Organization of events, fashion shows and marketing.

Weekenders USA 1994-1999

Executive Sales Manager, Coach, Trainer

Developed a successful business while living in rural Oregon. Moved from a commission-based, direct-sales position into a successful manager and trainer, participating nationally in Weekenders USA.

Education

Faculdade Sao Judas Tadeu – Porto Alegre, RS – Brasil

Business Administration 3 yr degree

Weekenders Continuing Education Program

HR/Business Development Training

References

Reine Thomas, Director, Chemeketa Community College 503. 316.3279

Suzana is the most talented people-person I know – trustworthy, energetic, savvy – she would be an asset to any employer.

Andrea Needham, Director, Weekender USA 541-***-****

Suzana was one of the most dynamic sales managers Weekender has ever seen, thus her promotion to

develop Weekenders Brazil.

Robert Schwartz, Naturopathic Doctor 541-***-****

Suzana is multifaceted, creative, brilliant during adversity, calm and focused but energetic, definitely

someone I wish to have on my team.

Alessandro Caffarena, International Businessperson

As manager of Das Flores Inn, Suzana is outstanding. Her understanding of how to manage a first-rate, international small business is keen. She has also managed and rented very successfully the Villa I have in Natal, Brasil..

Other references available upon request.

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