Manager Sales
Resume:
SUZANA PINKERTON
PORTLAND, OR
******.*********@*****.***
SUMMARY
Dynamic, positive, and dedicated individual, excellent interpersonal and multicultural skills. Experienced in small-business development, management, marketing, and sales. Exemplary customer service skills and employee relations. Hard-working, innovative, self-disciplined employee. Respected and motivating supervisor.
EXPERTISE
• Extensive background in customer-oriented service operations and business development, including sales, marketing and public relations.
• Innovative experience with small-business start-up in fashion and tourism industries.
• Excellent communication skills and ability to establish and maintain positive relations with staff and clientele.
• Fluency in English, Portuguese, Italian and Spanish.
• Critical thinking, problem-solving, multi-tasking, and overseeing fast-paced, complex operations.
• Highly effective customer retention and referral rate.
• Effective use of Microsoft Office and Hotel System software.
Pronto Natal Assessoria Imobiliária 2007- 2009
Owner
Founded and is still developing this business of property management and rentals in a tourism area.
Das Flores Inn Pousada
Administrator / Partner
Supervised construction of Das Flores Inn Bed and Breakfast in Natal, Brasil, specializing in service for professional, international clientele. Developed and managed all aspects of business operations including: Employee recruitment, hiring, supervision; housekeeping, restaurant, reservation system management; marketing and concierge/ guest relation services and retention.
Weekenders Do Brasil LTDA. 1999 – 2002
Sales Manager/Commercial Director/President
Hired by Weekenders USA to develop the direct sales business of Weekenders in Brasil. Responsibilities included work with attorneys and accountants (Price, Waterhouse and Coopers) for international business start-up; introduction of products; development of sales force: recruitment, training, coaching; establishment and oversight of small business operations: hiring of receptionist/assistant/warehouse staff/business manager. Organization of events, fashion shows and marketing.
Weekenders USA 1994-1999
Executive Sales Manager, Coach, Trainer
Developed a successful business while living in rural Oregon. Moved from a commission-based, direct-sales position into a successful manager and trainer, participating nationally in Weekenders USA.
Education
Faculdade Sao Judas Tadeu – Porto Alegre, RS – Brasil
Business Administration 3 yr degree
Weekenders Continuing Education Program
HR/Business Development Training
References
Reine Thomas, Director, Chemeketa Community College 503. 316.3279
Suzana is the most talented people-person I know – trustworthy, energetic, savvy – she would be an asset to any employer.
Andrea Needham, Director, Weekender USA 541-***-****
Suzana was one of the most dynamic sales managers Weekender has ever seen, thus her promotion to
develop Weekenders Brazil.
Robert Schwartz, Naturopathic Doctor 541-***-****
Suzana is multifaceted, creative, brilliant during adversity, calm and focused but energetic, definitely
someone I wish to have on my team.
Alessandro Caffarena, International Businessperson
As manager of Das Flores Inn, Suzana is outstanding. Her understanding of how to manage a first-rate, international small business is keen. She has also managed and rented very successfully the Villa I have in Natal, Brasil..
Other references available upon request.
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