Customer Service Manager
Resume:
RACHAEL TVRDY
*** ******** ****** *******, ** ***03 402-***-**** *********@*****.***.
QUALIFICATION HIGHLIGHTS
• Advanced financial curriculum including the following courses: Accounting, Statistics, Economics, Auxiliary Revenue and Services, and Cost Control
• Extensive marketing courses including: Strategic Marketing, Direct & Brand Marketing, Trade Show, Closing Sales Management, Entertainment Management, Media Relations and Event Planning
• Practical experience in hotel inventory, accounts payable & receivable, and supply ordering
• Multiple award winning public speaker
EDUCATION
Bachelor of Science candidate: Sports/Events & Entertainment Business Management March 2011
Johnson & Wales University of Denver
Concentration: Sports and Events Marketing Management
• Member of IAAM, International Association of Assembly Managers
• Member of JHOP, Johnson & Wales Hospitality Professionals
• Member of FCCLA Alumni (Family, Career, & Community Leaders of America)
• Women’s Varsity Basketball Team. September 2006-March 2007
EMPLOYMENT
Parts Advisor July 2011-Present
Lithia All American Dodge
Midland, TX
• Create invoices for customers
• Process ordering and shipping information for company
• Perform cashier, receptionist, and retail duties
Restaurant Server January 2011-July 2011
Red Robin
Lincoln, NE
• Active certified trainer for all newly hired employees
• Ensured a safe work environment
• Provided guests a positive dining experience
Restaurant Server September 2010-December 2010
Broken Tee Golf Course
Englewood, CO
• Planned and scheduled special event parties
• Developed a professional relationship with current clients in order to ensure repeat business opportunities
• Maintained golf course and client budgets for each event
Sports Director/Area Manager Intern March 2010-September 2010
Skyhawks Youth Sports
Golden, CO
• Used team concept to arrange sales meetings with future and current corporate partners
• Used multiple marketing strategies to promote youth sports camps
• Coordinated 2010 summer hiring and training process for camp coaches and directors
• Directed weekly youth summer sports camps
Guest Service Representative June 2008-January 2010
Courtyard by Marriott Hotel
Denver, CO
• Projected a positive friendly first impression to all guests
• Ensured Marriott standards of customer service and care were provided to all guests
• Followed proper phone etiquette and performed all requests of hotel managers
• Recipient of “Spirit to Serve” Award for outstanding customer service skills from the corporate office
Professional References
Dr. Stephen Pyle, Hospitality College Chairman
Johnson & Wales University of Denver
7150 Montview Boulevard
Denver, CO 80220
(303) 256- 9300
*******.****@***.***
Veronica Howard, General Manager
Fairfield Inn
377 W Mopar Dr.
Hays, KS 67601
*************@*****.***
Charles Bogan, UPCS Inspector
U.S. Housing Consultants
22 Huckins Road
Concord, NH 03301
*******@**-**.***
Personal References
Ryan Kirchhoff
Vice President Farm Credit Services of America
4715 2nd Avenue
Kearney, NE 68847
*********@********.***
Cheryl Meyer, Family & Consumer Science Teacher
Milford Public Schools
1200 West 1st St.
Milford, NE 68405
******@********************.***
Nicholas Tvrdy, Oil Field Technician
Navigate Energy Systems
304 McDonald Street
Midland, TX 79703
************@*******.***
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