Customer Service Sales

Christina Coe

****-* ********* ***

Columbus, Oh 43202

614-***-**** Cellular

********@*****.***

PROFESSIONAL EXPERIENCE

I am an experienced sales and administrative professional with 18 years of experience. I have excellent communication skills and work well independently, or in a team environment. I have experience in management and I have worked in corporate as well as small business environments. I am a detailed and process oriented individual seeking a mid-level opportunity, which offers opportunity for advancement.

SKILLS

Typing/Word Processing Calix

Microsoft Office Fluency

Ecopy

Pro-Form

EXPERIENCE

Creative Foundations

Team Member 5/2012 to Present

• Assist individuals with developmental disabilities.

• Provide support with activities of daily living.

• Follow ISP, BSP and MAR for individuals’ behavior and medical needs.

Advantage Driver Training 12/2011 to Present

Driver’s Education Instructor

• Conduct educational classes for beginning and re-licensed individuals.

• Conduct in car training for beginning drivers.

• Teach student driver laws and regulations.

• Provide thorough evaluations for each student.

Access2Interpreters 10/2010 to 10/2011

Dispatcher

• Provide customer service to hospitals/clinics.

• Dispatch Interpreters for daily emergencies.

• Manage times of Interpreters at venues.

• Coordinate following days’ schedule.

• Provide accurate information in the business database.

Christina’s Distinctive Bouquet 3/2009 to 11/2010

Sales/Designer

• Develop new marketing techniques.

• Manage sales calls and leads list.

• Attend regional monthly industry meetings to acquire new industry trends and techniques.

• Meet with potential and contracted clients.

• Manage logistics of scheduled events.

• Perform all accounting and human resource duties.

• Assist with the creation of floral designs.

Janna Coe Designs 7/2008 to 3/2009

Sales Rep/Marketing Director

• Create marketing strategies to attract new business.

• Follow-up with existing customer base to ensure satisfaction, and secure potential sales leads.

• Compile requirements and generate pricing proposals.

• Perform scheduling of events.

• Perform office administration as required.

• Assist with the creation of floral designs.

Search 2 Close Title 5/2005 to 5/2008

Title Processor

• Facilitated service to clients over the phone and through email.

• Corresponded with borrowers.

• Entered and distributed title orders.

• Completed title searches.

• Performed file updates and data entry into corporate database.

• Performed problem resolution.

• Served as authorized person to sign disbursements and recording checks.

• Maintained working knowledge of real estates taxes for all states.

• Processed closing protection letters.

Apex Mortgage 10/2003 to 4/2005

Loan Originator

• Originated loans for refinancing and purchasing homes.

• Corresponded with borrowers.

• Executed and reviewed credit of potential customers.

• Calculated mortgage payments.

• Performed file updates into corporate database.

• Marketed alternate loan programs to customers.

Kindercare Learning Centers 6/1995 to 9/2003

Assistant Director

• Reconciled daily deposits and disbursements.

• Created and manipulated employees’ schedules.

• Performed payroll processing.

• Performed updates of enrolled children into corporate database.

• Trained center staff.

• Administrated and instructed KinderCare’s Hooked on Phonics reading program.

• Used customer service skills to deliver quality services to the manager, co-workers, enrollees and their parents.

EDUCATION

2012 CPR, First Aid and Medical Certification

2010-Present Columbus State Community College, Columbus, Ohio- ASL Interpreting Program

1999-2001 Ohio Dominican College, Columbus Ohio.

1996-1997 Columbus State Community College, Columbus, Ohio.

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