Medical Secretary

Allison M. Slavinskas

*** ******** ****** *********, ** 01602

Cell Phone: 508-***-**** • Email: *******.**********@*****.***

Objective: To obtain an entry-level Human Resources administrative position in a solid company.

EDUCATION

ASSUMPTION COLLEGE Worcester, MA May 2010

Bachelor of Arts in Spanish Minor: Secondary Education GPA: 3.6 Magna Cum Laude

Dean List Rank Fall 2007-2010 Sigma Delta Pi National Collegiate Hispanic Honor Society, Phi Rho Chapter.

CERTIFICATES/LICENSES/SKILLS

• Completed and received certificate for a 48-hour Foundations in Medical Interpreting course at Culture InSight, Harvard Pilgrim HealthCare Foundation, August 2010.

• Read and speak Spanish; grammar classes in French, Portuguese, German.

• Passed Communication and Literacy MTEL, 2008, first time, passed Spanish MTEL, 2009, first time.

• Proficient in Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Athena Health, Medical Manager, Logistics Management Resources, Partners Community HealthCare Inc.

PROFESSIONAL EXPERIENCE

MEDICAL SECRETARY NEWTON-WELLESLEY ORTHOPEDIC ASSOCIATES Newton, MA 1/2011-Present

• Provide office support to a practice of 14 board-certified orthopedic surgeons and 4 Physician Assistants who has been in business for over forty years with three different offices.

• Act as a liaison between patients and Medical Assistants and between external callers and our staff by using Logistics Management Resources.

• Prepare and organize patients’ charts for surgeries as well as scheduled and emergency appointments in all offices.

• Determine the priority of decisions made when receiving an emergency call while already assisting a patient.

• Register and create appointments for patients in English and in Spanish by phone and in person using Athena Health and Medical Manager.

• Verify patients’ insurance eligibility and insurance referrals, obtain authorizations for medical procedures using Partners Community HealthCare Inc, and file confidential paperwork.

• Provide customer service to all when operating the phone and computer while attaining to patients in person.

PRIVATE TUTOR Worcester, MA 6/2009

• Taught college student grammar, colloquial Chilean vocabulary and dialect, and vocabulary for Study Abroad program.

• Organized and created Study Abroad test preparatory materials such as worksheets and grammar and essay assignments.

• Coordinated and scheduled tutoring appointments as well as deadlines for assignments.

PAPA GINO’S ASSOCIATE STORE # 133 Worcester, MA 6/2007-4/2011

• Utilized customer service skills when resolving conflicts and complaints in order to communicate with the public in a positive and friendly manner.

• Acquired authorization from management for customer credits and obtained proper documentation.

• Chosen as the lead example to mentor new employees training in customer service-specific areas.

• Performed all areas of service including food preparation and restaurant maintenance.

• Accountable for counting and verifying cashier drawers, delivery drivers’ money, and deposits. Worcester, MA

LEADERSHIP ROLES

ESL MENTOR BURNCOAT MIDDLE SCHOOL Worcester, MA Spring 2010

• Oversaw Spanish-speaking students in small groups speaking in both Spanish and English.

• Explained grammar differences in English and Spanish and provided sight-translations when necessary.

• Operated as a resource for possible cultural and linguistic barriers.

ONLINE PUBLICATION CONTRIBUTOR NEW CITIZENS CENTER Worcester, MA Spring 2009

• Researched and organized information for the “Resource Guide for New Immigrant Families” for newly-arrived immigrant and refugee individuals and families in Worcester on educational, cultural, health, social, and legal services for the Dr. James A. Caredonio New Citizens Center in Worcester, MA as part of a community service learning project. http://ncc.worcesterschools.org/

WESTBOROUGH HIGH SCHOOL CLASSROOM INSTRUCTOR Westborough, MA Fall 2008

• Completed 40 hours of observation of Spanish grammar instruction, Spanish film classes, and conversational seminars.

• Prepared two lesson plans that included audio visual materials on Spanish vocabulary and culture for the instruction of two 50 minute lesson plans on Spanish grammar and vocabulary.

• Interviewed Spanish teacher and Chair of Foreign Language Department on the pedagogy of foreign language.

VOLUNTEER FOR THE ASHLEY E. TUISKULA MEMORIAL FUND W. Boylston, MA 8/2006 - Present

• Co-founder of the Ashley E. Tuiskula Memorial Fund and friend of the late Ashley Tuiskula.

• Organize, prepare, and participate in annual advertising and fundraising.

• Raise scholarship money for students who have overcome psychological challenges.

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