Technical Writer

Michael L Grialou

***** ** ****** ****** ********, OR 97230

503-***-**** Email: *******.*******@*****.***

Technical Writer

Summary: • 14+ years experience Technical Writing, Editing, and Document Management

• Software Instructions for Use, Manufacturing Process Instructions, Standard Operating Procedures, online Help, Quality Assurance procedural documentation

• Document design experience

• Document control system development • Experience with New Product Launches and Software Development Cycles

• Problem solver with outstanding written and verbal communication skills

• Bilingual (English and German)

• Strong Computer skills

• 20+ years experience live sound technician and semi-professional musician

Skills: • Electronic Data Management (EDM) software administration

• Documentation department management including DB administration • Web administration including publishing web pages, administrating Email and FTP accounts, managing FTP sites, web content development and editing

Software Proficiencies: • Microsoft Office (including Visio and Access) for Windows and Mac OS

• Tedopres HyperSTE Simplified Technical English Software

• Qumas web-based eDocCompliance (user and administrator)

• Visual SourceSafe

• Textpad • Adobe FrameMaker 7.0

• Adobe RoboHelp 7

• Adobe (Macromedia) Dreamweaver 4

• Adobe Acrobat

• Adobe PhotoShop 6.0

• Paintshop Pro 6.0 and higher

• Sharepoint

• AutoCAD LT 97

Employment History: 2009 – Present bioMérieux (Adecco contract)

Technical Writer documenting FDA regulated and ISO certified medical device manufacturing and material handling processes

• Responsible for creating and revising the entire suite of manufacturing SOPs for prepared in vitro media production and correct usage documentation for equipment and machinery

• Created manufacturing directions (MPI) documentation

• Brought the concept of using graphics including digital images, floor plans, line and schematic drawings to manufacturing SOP documentation

• Created and revised material handling and SAP database documentation

• Member of Documentation Change Review Board

2009 – 2009 Mt Hood Community College

Adult Education Instructor (computer courses)

• Troubleshooting your computer

• Gently learning computer basics for seniors

• Creating a web page using Dreamweaver 4

2000 – 2008 IMPAC Medical Systems, an Elekta company

Senior Technical Writer documenting FDA and MDD regulated, ISO certified Oncology Radiotherapy Treatment software and Hospital Information System software

• Created Instructions for Use, Release Notes, and Training documentation

• Lead online Help system writer, responsible for system integrity and procedural documentation

• Directly responsible for user documentation for four software products, supported three others

• Helped validate, implement, and administrate the first generation of the Qumas (now called eDocCompliance) EDM system

• Participated in ISO 9000 implementation

• Routinely audited released user documentation for accuracy and relevance

• Trained to use Tedopres HyperSTE Simplified Technical English software, helped validate core and technical dictionaries

• Visited customer sites to test documentation first hand and receive direct feedback

• Helped the Regulatory Affairs and Quality Assurance department produce documentation for 510K submissions to the FDA

Employment History: 1999 – 2000 Apple Computer (Volt contract)

Systems Test Engineer responsible for testing various new product hardware and software configurations in “real user” scenarios

• Wrote bug reports

• Regression testing

• Member of original AirPort test team

• Member of OS 9.0 test team

• Tested iBook, iMac, and Powerbook (forerunner of Platinum) machines

1997 – 1999 Topaz Technologies Inc

Technical Writer and Documentation Manager

• Managed and wrote Print Head manufacturing and tooling documentation

• Designed in-house web-based EDM

• Managed documentation system, worked closely with engineers and factory leads to develop Plain English procedural documentation

• Implemented Document Review Board

• Created and implemented factory floor visual aids following the Visual Factory model

• Created and maintained factory process flow documentation

• Created Word-based document templates

1993 – 1995 UC Davis (as student)

• Tutored undergraduate History

• Managed facilities maintenance for the 30 acre UC Davis Equestrian Center

1992 – 1994 KD Engineering (part time)

• Helped evaluate water table levels

• Helped write reports and permit applications

• Took soil samples and prepared them for laboratory testing

1985 – 1993 Measurex Corporation

Mechanical Assembler

• Wrote assembly and test documentation for the Glosstrol product line

• Revised all assembly documentation for 20XX product line

• Participated in several interdepartmental quality improvement projects

Education: BA in German and History (double major), UC Davis, 1997 with honors

UC Education Abroad program, Göttingen, Germany, 1995 – 1996

Toastmasters International 1988 – 1993

Awards: • 2001 Touchstone Excellence award in Training Materials category

• 1995 DAAD scholarship to the Herder Institut in Leipzig, Germany

• 1992 Toastmasters International Competent Toastmaster

• 1990 Measurex Quality Improvement award for reducing cycle time and revising all assembly documentation for 20XX product line

• 1989 Measurex President’s Award for developing Computer Aided Scanner Alignment

Leadership

Experience: • Member of the Society for Technical Communication, 2000 to present

• President of the Alpha Sigma Alpha chapter (De Anza College) of the Phi Theta Kappa international Honors Society, 1991 – 1992

• Regional Vice President of the Nevada California region, Phi Theta Kappa, 1990 – 1991

• Attended Phi Theta Kappa International Honors Convention 1990, 1991

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