Implementation Coordinator - Scotiaabank

Harjit Sran

*** ********** ********

Markham, ON

L3S 3C3

Phone (Home): 905-***-****

Phone (Mobile): 647-***-****

*******@*******.***

SUMMARY OF QUALIFICATIONS:

• Knowledge of various computer programs (Lotus Notes, Microsoft Office, Adobe Acrobat)

• Ability to adapt quickly to various work environments

• Excellent communication skills (oral and written)

• Committed and motivated to complete tasks

• Excellent ability to respond to customer inquiries

EDUCATION:

Centennial College: Business Administration – Marketing January 2007 - December 2010 - Completed

Seneca College: Mortgage Agent July 2010 - August 2010 - Completed

Middlefield Collegiate Institute: High School Diploma September 2000 - June 2004 - Completed

WORK EXPERIENCE:

Bank of Nova Scotia August 2011 – Present

Implementation Coordinator

• Co-ordinate activities with Enterprise Solutions and other internal Scotiabank units to ensure customer profiles/demographics are maintained

• Provide corporate and commercial customers with electronic access to Scotiabank's Electronic banking products

• Review, maintain and document both existing and future Fulfillment procedures in keeping with ISO standards

• Contribute to departmental standards and quality objectives.

• Ensure cases created in AS400 queues are worked within established turnaround periods and work is verified on a daily basis.

Bank of Nova Scotia March 2011 – August 2011

Token Relationship Manager

• Coordinated deployment of enhanced bank security features with corporate/commercial clients

• Developed and implemented modules to meet project completion

• Provided clients with effective resolution and immediate access to online banking

• Generated and maintained client database for 1,200 corporate/commercial clients

• Delivered I.T support as needed with online banking software

Global International Credit and Collections: September 2008 – April 2011

Team Leader/Debt Collector

• Skip trace and locate debtors

• Organized records and documentations of the clients for future reference

• Perform outbound/inbound calls regarding delinquent accounts

• Set and approve debtors on payment plans or best possible arrangements

• Supervise and assist team with success of collecting debt and any information on delinquent accounts

Action Pak: January 2009 – Dec 2009

Account Manager

• Responsible for generating new clients to advertise through direct mail

• Prepare marketing presentations

• Maintain pervious client base

• Follow up with Sales Manager with weekly reports

• Generate Marketing plans for new clients

Allure Accessories March 2007 – August 2007

Sales Associate

• Greeted customers as well as watched for and recognized security risks and thefts

• Recommended, selected, and helped obtain merchandise based on customer needs and desires

Omega Call Center: January 2006 – June 2006

Telemarketing Sales Representative

• Contacted customers about Comcast cable packages and HSBC credit cards

• Explained services and their relative prices

• Obtained names and telephone numbers of potential customers

• Answered any questions or inquiries customers had about Comcast cable or HSBC credit cards

VOLUNTEER EXPERIENCE:

G.S. United Soccer Club: Coach May 2003 – August 2008

• Coached youth from ages 6 – 16 on soccer skills

• Monitored outdoor team games

• Set rules and procedures for appropriate soccer etiquette

• Provided information to parents about the G.S. United Soccer Club and the services offered

• Assisted in managing various events held for the G.S. United Soccer Club

REFERENCES:

Available upon request

Contact this candidate