Human Resources Customer Service

Gennifer Lendahl-Gonzales

Antelope, Ca ***** Cell: 916-***-**** Email: *************@*****.***

OBJECTIVE: A challenging position in Human Resources where I can contribute my knowledge with a group of compassionate, energetic and enthusiastic professionals.

HR Director (included Payroll & Benefits) April 2008 – January 2012

Java City Sacramento, Ca

Managed Payroll and Benefits Specialist

Negotiated, renegotiated and aligned with welfare and retirement benefit plans

First point contact for benefit questions, issues and detail on plan descriptions

Worked directly with benefit carriers

Audited and approved benefit invoices

Managed and edited printing of benefits booklets and ID cards

Reviewed and distributed SPD’s (Summary Plan Descriptions)

Created benefits presentation and delivered benefits training for managers and open enrollment for everyone

Made recommendations to the Executive committee regarding benefit changes and enhancements

Key participant for the 401(k) Investment Committee

Managed the 401(k) Plan, reviewed funds, allocations and participation

Calculated 401(k) match and approved wire transfer

Responsible for quarterly report submissions and presentations before our board of directors out of Ireland

Enforced OSHA requirements for facility safety on a regular basis and conducted interviews of all injured team members, provide training, facilitate safety committee for corporate office and cafes, & maintain the OSHA 300 log for all locations

HR budgets

Compensation reviews and changes

Strategic staffing planning, implantation and hiring

Compiled and reported EEO-1 data

Partnered with the CEO and CFO

Revised and developed employee handbook, polices and procedures

Coached and advised supervisors, managers, directors and executive management

Managed high level and complex issues with leave of absences including FMLA, ADA, CFRA and PDL

Key contact and participant in 401(k) and Workers Compensation audits

Facilitated the Javalante Committee (an event planning committee)

Member of the Society for Human Resource Management

Member of the Sacramento Area Human Resources and Society of Human Resource management

Managed and ensured legal compliance

Conducted all annual and bi-annual trainings including: sexual harassment for employees, supervisors and managers, violence in the workplace, open enrollment, emergency procedures and performance management

Positively provided resolution to routine and complex employee relations issues

West Coast Regional HR Manager April 2006 – April 2008

Sacramento Logistics, LLC West Sacramento, CA

Led a team of 6 Human Resources professionals

Ensured file compliance

Negotiated, renegotiated and aligned with welfare and retirement benefit plans

First point contact for benefit questions and inquires

Worked directly with benefit carriers

Created and delivered benefits training for managers and open enrollment for everyone

Managed the 401(k) Plan

Managed Affirmative Action Plans

Worked with 7 Collective Bargaining Agreements in California and Hawaii

Member of the negotiations committee, which renegotiated 6 labor agreements

Attended Board of Adjustment meetings

Forecasted headcount and managed budgets

Coached managers and supervisors on progressive discipline and performance management

Partnered the executive team during union organization efforts

Company representative for all unemployment hearings

Administered all policies and procedures

Audited and edited employment guides specific to California and Hawaii

Performed several gap analysis comparisons

Developed on-boarding process and training for new employees

Conducted all exit interviews

Sr. Human Resources Generalist - Central Valley August 2004 – April 2006

IKON Office Solutions Sacramento, CA

Oversaw all Performance Reviews including planning and processes

Ensured file compliance

Conducted benefit open enrollment meetings

Assisted employees with benefit issues and inquiries

Managed Affirmative Action Plans

Reported and managed all Workers Compensation claims

Analyzed headcount, maintain staffing reports

Conducted Strategic Staff Adjustment Analysis/initiate Reductions In Force’s

Participated in the Sarbanes Oxley initiatives as a Project Champion through Six Sigma

Investigated all Code of Ethics reports

Conducted all annual trainings including, sexual harassment, violence in the workplace, open enrollment,

emergency procedures, reasonable suspicion training.

Approved all involuntary terminations

Compliance in FMLA, ADA, CFRA and PDL regulations

Human Resources Representative February 2000 – August 2004

Corporate Express Newark, CA

First point contact for benefit issues and inquiries

Created and conducted benefit open enrollment presentation and meetings

Managed the 401(k) Plan

Involved in all union grievances

Served as employer witness during a union driven arbitration

Conducted all employee investigations

Participated actively in Employee Relations and attended EDD hearings as the company representative

Responsible for all aspects pertaining to the employee welfare and retirement benefit plans

Transitioned all benefits over to a 3rd party administrator after a merger

Conducted New Hire orientations and performed Safety training

Enforced OSHA requirements for facility safety on a regular basis and conducted interviews of all injured

team members & maintained the OSHA 200 and 300 log for Northern California

Chairman of the safety committee and wrote an Injury and Illness Protection Plan

Key contact in an OSHA audit

Responsible for the tuition reimbursement program

Conducted all exit interviews for terminating employees

Responsible for all aspects of staffing and recruiting

Maintained and enforced all DOT (Department of Transportation) requirements for transportation

Conducted all annual trainings including: sexual harassment, violence in the workplace, open

enrollment, emergency procedures, reasonable suspicion training.

Benefits Administrator July 1997 - February 2000

Ross Stores Newark, CA

Point contact for all Ross Stores Team Members

Processed all enrollment, changes and distributions for the NQDC (Non-qualifed) Plan

Processed all enrollment, changes and distributions for the Annuity Plan

Processed all enrollment, changes and distributions for the 401(k) Plan

Created all Benefit Enrollment materials and conducted Open Enrollment Meetings

Resolved any benefit issues with the carriers

SKILLS AND QUALIFICATIONS:

MS Word, MS Excel, Windows, MS Outlook

PeopleSoft, Oracle, AS400, Ceridian

Lotus Notes

CPR/First Aid Certified

Certified in collection of drug testing samples

TRAINING:

PeopleSoft: Introduction to Human Resources, Introduction to Benefits, Query

Skillpath: The Indispensable Assistant, The Essentials of Excellent Customer Service, Managing Multiple Projects, Objectives and Deadlines,

American Management Association: Cal/OSHA Compliance: A guide to the SB198, Injury and Illness Preventative Requirements (IIPP)

Franklin Covey: What Matters Most - Time Management, Presentation Skills

Council on Education Management: FMLA update 2000, Administering the FMLA

Workshop, How to conduct Internal Investigations

Padgett Thompson: The complete course on OSHA recordkeeping

DDI (Developmental Dimensions International): Core Skills for Building Commitment & Helping Others Adapt to Change

Achieveglobal: Quality Service Skills

ACCOMPLISHMENTS:

Served as an Ambassador for the Newark Chamber of Commerce

Served on the Board of Directors for a Condo Association

Company leader for the Special Olympics and Make a Wish fundraising

Yellow Belt (Six Sigma)

REFERENCES:

Excellent personal and professional references available upon request

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