Administrative Assistant
Resume:
Northrop Grumman Information Technology **/**- **/09
Administrative Assistant
SECURITY CLEARANCE: Secret.
Responsibilities Include:
Support of 5 group manager’s in the Corporate office and 100+ employees at Los Angeles Air Force Base.
New Hire and Exit Employee –
• Processing of new hire paperwork
• Conduct in-person orientation
• Process exit employee paperwork
• Assist with employee payroll inquiries
• Record & send expense reports to Accounts Payable
• Edit Existing Employee Roster
Corporate –
• Process request for Standard & 2 Star Badges
• Direct Deposit, W-4 forms, Change of address
• Process employee education reimbursement receipts
• Process Workman’s Comp Claims
Keyfob –
• Process request
• Deliver the units to Group Mgr’s or directly to employee’s
• Requests replacements
• Returns units from terminated employees
• Record all unit ID numbers for personnel
Special Events Coordination –
• Off-Site Meetings
• Lunch Mtgs.
• Picnics
• Holiday Party’s
Training –
• Coordination
• Payment processing/registration
• Update Tracking Database
• Buying supplies for class
• Rent class room
• Order tables and chairs
Security –
• Process all Outgoing Visit Authorization Request
• Employee Base Visit Request
• Secret Clearance Processing
• Update Clearance tracking database
• Take badge pictures and Order New Badges
Travel –
• Ensure proper paperwork is filed for out of country travel
• Make all necessary travel and car rental arrangements
• Assist and submit all travel expense reports
• Work directly with payroll to resolve all expense issues
Northrop Grumman Information Technology 11/02 – 11/04
Receptionist 2
Duties required heavy phone support, filing and maintaining personnel folders. I greeted customers upon arrival to our office. I assisted in the purchasing process by attaining multiple cost quotes as required by the Air Force and maintained all invoices for reference or auditing. Picked up and distributed mail to all personnel as required. I worked directly with Fed-Ex and UPS on all incoming and outbound deliveries. Scheduled, organized and maintained the calendar for heavily used conference rooms. Cleaned and organized conference rooms after meetings. Ordered all office supplies and worked with maintenance on all equipment issues.
Northrop Grumman Information Technology 01/00 – 11/02
Telecommunication’s Specialist
Responsibilities included, working directly with Telephone Control Officers in support of all phone issues at LAAFB. Duties required receiving, correcting, logging and training TCO’s on the required paperwork needed to activate, de-activate, relocate, setup voice mail, new install and any other phone related issues. I worked directly with other contracting groups to process invoices related to the contractor payment process. I assist customers with minor problems by trouble shooting the situation over the phone. I enter trouble tickets using TMS System. I updated organizational codes and maintained a spreadsheet with tenants and new TCO’s. I would build and program voice mail boxes in the switch for the base which also included The Aerospace Building. I taught new personnel in our office how to down load and transmit changes to our switch from MAT (Meridian Administration Tools) and down load print out of phone bills.
Telecom Solutions, Inc. 04/97 – 01/00
Applied Technology Associates, Inc LAAFB
Senior Input Processor
My job required me to receive all incoming work orders for Installation, De-Activation, Reactivate and Relocations from various Organizations for telephones. I worked with the contractor by processing, submitting and following up on all work orders ensuring they were completed in a timely manner. I also received all completed work orders from the contractor for process of payment. I maintained a spread sheet that had to be completed on a daily basis which contained all the work orders that had been submitted by the TCO (Telephone Control Officer). I assist customers with minor problems by trouble shooting the situation over the phone. I’d submit trouble tickets on the ones I couldn’t resolve over the phone in our TMS (Telephone Management System). I processed, handed out and ordered Calling Cards for various Organizations.
References:
Jeannie Innis-Olson – Group Manager
601 Nash St
El Segundo, Calif. 90245
Myisha Williams – Admin Assistant II
601 Nash St
El Segundo, Calif. 90245
Maricela Garcia – Telecommunications Specialist
Los Angeles Air Force Base
El Segundo, Calif. 90245
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