Customer Service Management
Resume:
GUOXING JIN
San Francisco, CA **112
Email: *************@*****.***
Objective:
A talented hospitality professional enthusiastic to work on the position of Room Attendant in a reputable hotel where my hospitality knowledge and training will be fully utilized.
Skills:
• Detail-oriented
• Very professional attitude
• Physical mobility and staying power
• Demonstrated customer service experience
• Ability to work independently and inside a team
• Excellent time management skills and organizational skills
• Good communication skills, bilingual in both English and Chinese.
Work Experience:
Grand Pacific Hotel, San Francisco CA ( Jan 2011-Present)
Room Attendant
• Stock and systematize cleaning cart and linen closets on assigned floors
• Responsible for other tasks for instance laundry operations and all-purpose cleaning duties
• Clean and reset bathroom, restroom and bedroom areas in proportion to the established standards
• Complete any assigned official procedure precisely and in a timely manner
• Replenish guest amenities and supplies
• Remove used guest facilities and garbage
• Report preservation problems, lost and found articles, or particular room problems to a supervisor
• Check for scratched linens
• Clean and maintain overall look of guest rooms
• Mop floors as desired
• Sweep and vacuum floors and carpets
• Clean and dust appliances, room streamers, and structural surfaces
• Brush, dust, vacuum, and polish furniture and fixtures
• Clean tubs, showers, sinks and lavatory items
Education:
Ningbo Advanced Vocational School, Ningbo, China (1980-1982)
Two year’s Vocational Certificate Major in Hotel Management.
Others:
• Able to work in fast paced surroundings
• Enthusiasm to work in different day/night and weekend shifts
• Pleasant, honest, friendly and able to address guest requests and problems
Contact this candidate