Sales Manager
Resume:
Irisa A. Roze
Fishers, Indiana 46038
*********@***.***
Major Accomplishments
As an Account Manager for a software development company, received top employee group recognition for two fiscal quarters for successfully managing fifteen clients’ accounts with excellent customer care and professionalism
As a consultant for a software development company, organized an ongoing training program for a diverse set of external consultants from China, England, and the Netherlands in order to establish cultural understanding and cohesiveness within the group in order to achieve software testing objectives
As a consultant for a medical software development company, automated the help documentation for the product, saving the company three months’ manual resource hours and expenses
Dale Carnegie Sales Advantage Training Course® - completed highly respected eight-week course to enhance my sales and negotiation skills
Objective - Sales Executive/Account Manager Role
To add value to a company by providing exceptional customer care to its clients by utilizing 17 years of experience communicating with clients, determining their needs, evaluating and presenting options, and delivering top-quality solutions.
Summary of Experience and Strengths
Management of external and internal client expectations and delivery of solutions for ERP software client accounts
Research, collection, and management of client requirements
Interaction with business users and user management, operations staff, and support staff to achieve results
Liaison between company management and user community in reaching compromise solutions to service issues
Ability to quickly attain working knowledge of new tasks and processes
Content exposure within various industries including insurance, education, pharmaceuticals, customer service/call centers, government finance systems
Design, development and implementation of process and procedures documentation
Communication, negotiation, and teamwork
Professional Experience
Account Manager System Software Associates Chicago, IL
Account management of fifteen clients of a major software provider. Facilitated resolution of operational issues in order to achieve implementation deadlines and, in turn, retain clients. Managed client expectations through daily contact via conference calls and personal visits.
Daily interaction with Engagement Managers, R&D, Help Desk personnel in delivering customized solutions to clients.
Received top employee group recognition for two fiscal quarters
Sales Executive Marathon Technical Publications Wausau, WI
Grew revenues for a technical publishing service in its Chicago territory by telemarketing, canvassing manufacturing trade shows, and making presentations to individuals and groups.
Business Analyst Roche Diagnostics Indianapolis, IN
Researched and documented multiple business unit processes and workflows in order to define requirements for Sales Force Automation
Wrote and managed user requirements
Wrote test scripts for multiple user roles
Researched software functionality problems and worked with development staff in order to remedy problems
Project Mgmt. Associate Great Lakes Chemical Indianapolis, IN
Developed reports and project documentation for project management
Maintained SharePoint portal for project management needs
Created training materials
Designed and documented Sarbanes-Oxley compliance strategy for Information Technology group
Consultant
• Provided one or more of the following skills (software testing, project management, Sarbanes-Oxley implementation, training, and technical writing) to the following clients: Roche Diagnostics, Allstate Insurance, Conseco, System Design Group, Sun Microsystems, Boston Market, Eli Lilly, Great Lakes Chemical, ProSolv, Kaplan Financial, Blackboard, United Technologies Carrier Corporation, DWA Associates
Education
BS, Business Indiana University, Bloomington, Indiana
Dale Carnegie Sales Advantage Training
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