Claudio Samuel Carcamo
*** * ***** ***** ** #**21 214-***-**** *********@*****.***
Lewisville, TX 75067
Education
• University of North Texas Denton, TX
Bachelor of Applied Arts and Sciences in Organizational Management
Graduated December 2008
Experience
Remodel One Construction, Inc. Grand Prairie, TX
Contractor Supervisor (May 2008-Present)
• Supervise daily construction trades and activities.
• Communicate project developments to owner/owner agent.
• Manage and oversee construction crew members.
• Draft effective daily reports, job estimates, proposals and contracts.
• Process and manage A/P, A/R and other bookkeeping functions.
Zale Corporation Irving, TX
Employee Shared Services Rep. (Jan 2005-Feb 2008)
• Responded to employee inquiries regarding HR, benefits administration, and payroll in an inbound call center.
• Informed employees about their vacation eligibility, leave of absence, paychecks, benefit enrollment, benefit changes, and H.R. policies.
• Entered, verified, and maintained customer records in Oracle and Epiphany systems.
Citigroup Corporation Irving, TX
Account Resolution Specialist (Jan 2001- Oct 2004)
• Contacted customers via telephone to assist in rectifying problems related to delinquent accounts.
• Managed accounts in a timely manner while notating data system for follow up dates, documents and payments.
• Helped coworkers during their orientation period, difficult calls, and Spanish calls.
Skills
• Fluently speak, write, and read Spanish.
• High-volume call center experience
• Computer literate: Microsoft Office Suite, Internet, Peach Tree, Quick Books, XactRemodel 2.0