Customer Service Sales
Resume:
Carla Tatum
*** ******** ******* ** *********, NC 27282 Home: 336-***-**** Cell: 336-***-****
Email: *******@***.*** *****.*.*****@*****.***
Profile:
• Goal oriented, self-driven individual with experience working with the public.
• Excellent public speaking and interpersonal communication skills.
• More than 5 years of customer service and retail experience.
Education
(Obtaining) Bachelors in Health Studies minor in Psychology
Walden University (January 2011 – December 2011)
College Transfer Program for Biochemistry and Biology
Guilford Tech Community College (September 2005-May 2008)
Bachelor of Science in Biology and Chemistry: Psychology (minor)
Gardner-Webb University (August 2004-May 2005)
Computer Skills
Microsoft Word, Excel, PowerPoint OneNote, Abode Acrobat, Illustrator, Photoshop, Publisher and Outlook
Administrative Assistant
Academic Assistant, Strayer University Greensboro Campus (March 2011-present)
• Serves as Administrative Assistant to the Campus Dean. The Academic Assistant maintains attendance records and grades and is responsible for scheduling appointments for the Campus Dean as well as interacting with faculty and staff on behalf of the Academic department.
• Assist students by, register exist students in future classes and reviewing academic requirements.
Professional Banking Experience
Teller, Wachovia Bank N.A. A Wells Fargo Company (September 2008- April 2010)
• Developed tactics to acquire new accounts and building rapport to uncover cues and clues to benefit clients’ financial needs.
• Devised and implemented innovative plans for teamwork behind the
teller line; and cross-sold banking services and products to clients.
• As a service captain, provided a direct link to the service manager in order to execute quality customer service.
• Established the first impression with customers to develop full relationships, build loyalty, and trust. As the Wachovia at work captain, I identified potential customer that worked for targeted companies and new account holders that should received additional benefits.
Highlights:
• Generated more than four new accounts monthly by practicing suggestive selling methods in order to meet established goals. Developed charts and activities for schedules and organizing goals for reporting and keeping the team engaged throughout the day.
Other Work Experience
Customer Service Specialist, Office Depot (May 5, - Present)
• Print Department sales associate. Use all Microsoft programs.
• Design Business cards, stationery, flyers and posters.
• Operate Xerox copy machine and wide format printers.
• Copy and Fax.
• Ship UPS and USPS.
• Drive sales of merchandise, products and services on the sales floor. Perform a variety of stocking, sales, cleaning and cashiering duties to ensure excellent customer experience
Assistant Manager, Stride Rite (May 2005-December 2008)
• Customized shoe specialist; opened and closed the store; prepared morning and evening office paper work; prepared evening deposit; developed sales goal reports for the store and store associates; cross-sold accessories and shoe products to stride rite customers; and created store displays.
• Increased productivity in daily sales and cross selling.
Sales Associates, Dillard’s Ladies Department (November 2007-March 2008)
• Customized shoe specialist, organized merchandising directives, and arranged visual display
Key-Holder Cashier, Kerr Drugs (August 2002-July 2004)
• Provided customer services; operated a cash register; prepared products for inventory, pricing, stocking, and labeling; and assembled floor merchandise models for store visualization
Volunteer Experience
• Big Brother Big Sisters Greensboro Chapter (January 2004- Present) On-site volunteer. Go to the school of the child to mentor and serves as friend. Tutoring and building child’s communications.
References
• Kamaria Bell Fitness Trainer at RUSH Fitness Complex Randleman Club 336-***-****
• Monica Reaves-Harrison Store Manager at Stride Rite Hanes Mall Winston-Salem Store
• Cierra Pearson Student Account Rep at Strayer University Greensboro Campus 336-***-****
• Tonia Reaves Branch Manager at Wachovia a Wells Fargo Company N Main High Point
Contact this candidate