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Project Manager Customer Service

Location:
Fair Oaks, CA, 95628
Salary:
45,000
Posted:
August 13, 2010

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Resume:

Jill Guerrero

**** ****** ******

Fair Oaks, CA *5628

eodwwt@r.postjobfree.com

916-***-****

Cell 916-***-****

Results-driven professional with over 24 years of progressively responsible experience in commercial printing and bindery operations. Proven record in positions that require solid understanding and implementation of:

Order Processing Profit/Loss Responsibility

Time Management Staff Motivation and Training

Quality Control Labor Relations

CAREER OBJECTIVE: To continue growing in a Customer Related Management field.

Reason for looking for another job is to get into a larger company so I might grow in management.

PROFESSIONAL EXPERIENCE:

Robinson Anderson Print Fulfillment Services Aug 2006 - Present

Manager

I manage all aspects of the warehouse. Including operating & some repairs on all machines. Cutter, folders, Cannon 7000 Digital Press, Coil & Wire-O Binding, Rena ink jet printer. I negotiated contracts with shipping companies and other vendors. Operated and maintain the online ordering site and inventories. In the three + years I have been there the company has tripled in size.

Homerun Digital, McClellan, CA Feb 2006 – Aug 2006

Production Manager

CSR, Billing, Estimating, Scheduling, Bindery, Purchasing, and anything that might need

to be done to insure that the jobs get done and out the door. Interviewing, hiring, firing and

write ups when needed.

Office Depot, Folsom, CA Dec 2005 – April 2006

I work in the Copy & Print Department. Work all copiers and binding equipment . Part time

I also run the cash register and help any customers that might need it.

Marbleslab Creamery, Folsom, CA

MANAGER May 2005 – Feb 2006

The company was having a hard time and the owners wanted me back to run the place. Full time

G S Litho, Sacramento, CA Jan 2005 – May 2005

Same as at American Lithographers this is a sister company and they needed help while

the Manager had to go out on maternity leave.

American Lithographers, Sacramento, CA Oct 2004 – Jan 2005

Project Manager

Same as below except I did all estimating for my assigned Sales Reps on potential jobs.

Work was slow and was laid off.

Marbleslab Creamery, Folsom, CA Oct 2003 – Oct 2004

ASSISTANT MANAGER

In charge of everything from hiring, firing, training, all productions of ice cream and

baked goods. opening and closing, daily balancing of books, and deposits.

Scheduling of hours for all employees and place orders for any products that we may need.

American Lithographers, Sacramento, CA

CSR/PLANNER June 1999 – July 2003

Coordinate jobs from receipt of customer purchase order to delivery of the finished

product. The multi-step process entails: entering job information into a computer,

determining the most efficient way to run the job, creating layouts by hand or by

computer, calculating how much paper is required, confirming that the sell price and

realized job is in line with the estimate, and guiding the job through Pre Press, Press,

Bindery and Shipping. If services from an outside vendor are required, I write the

P.O., work with the vendor to create a schedule, manage the receipt and return of

proofs and artwork, and put together dummies, if required.

I’m also the back-up Scheduler and have been cross-trained in Estimating, Billing,

and Invoicing.

CUTTER/FOLDER OPERATOR March 1996 – June 1999

Same as below.

Cal Central Press, Sacramento, CA

CUTTER/FOLDER OPERATOR May 1994 – Feb. 1996

Primarily set up and operated Stahl 20x26 and MBO 26x40 folders.

Set up and operated large, programmable ITOH cutter. Aided in operation of

Stitchers, drill and shrink wrapping machines.

Sir Speedy Printing, Sacramento, CA

PROJECT MANAGER May 1993 – April 1994

Operated Challenge folder with right angle, Challenge cutter with micro cut jr.,

and Mac Printer’s Plan. Serviced customers and was responsible for all phases of

mail services including: inserting, folding, stuffing, sealing and labeling machines;

and, delivery as needed.

All Star Printing, Folsom, CA

PRODUCTION SUPERVISOR Jan. 1992 – April 1993

Scheduled all work for press and bindery personnel and was accountable for

Quality Controls. Ordered all paper and supplies and was responsible for

updating maintenance contracts on equipment.

COUNTER/BINDERY Sept. 1990 – April 1990

Personally assisted customers, fielded incoming phone calls, and handled

overflow bindery work.

PIP Printing, Sacramento, CA

MANAGER April 1990 – Sept. 1990

Opened and closed the store. Balanced the register and handled daily deposits.

Was accountable for all billing paperwork, including reconciling past-due accounts.

Scheduled work for press and bindery staff.

COUNTER/BINDERY Sept. 1988 – April 1990

Coordinated direct mail projects, designed layouts, and was involved in all phases of

bindery work. Ran an AB Dick 360 and Iteck Camera, creating halftones, positives

and negatives.

From April 1985 until 1988, I managed our household and took care of our daughter.

Between 1982 and 1985, my husband’s military duties required many moves. During

this period, I held customer service and cashier positions at JC Penney, Produce Galore,

and AFFES Post Exchange.

Spanish Baptist Publishing House, El Paso, TX

BINDERY WORKER May 1979 – Nov. 1981

Worked in tandem with the scheduler, logging data in “job status” ledgers and

collected time cards. Assisted with set up and operated the following equipment:

Sulvy 88 Perfect Binder Macey Gathering Machine

McCain 4-Pocket & Cover Stitcher Lawson Rapid Trimmer

Olvier Plastic Machine Heleburg Polar 45 Cutter

Hand & Auto Collator Sewing Machine

Spiral Binder Drill Press and Scorer

EDUCATION: 1978 Graduate, South Dade Florida High School, Homestead, FL

Additional Coursework

American River College, Sacramento CA: Computer Science 1,

Introduction to Word Perfect 5.0 and 5.1, Desktop Publishing 1 & 2.

San Juan Extension, Sacramento, CA: Excel 2000.

PERSONAL: Married to my husband, Eloy, for 29 years and proud mother of college student Katrina, aged 25.

Excellent Personal and Professional References Available Upon Request.



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