Inside Sales/Medical Records

Linda Ford

**** *. *******, ***** *******, IL *0064 Home: 847-***-**** Cell: 224-***-****

CAREER SUMMARY

• Several years of work experience

• Outstanding customer service skills

• Proven leadership and supervisory capabilities

• Skilled in problem analysis and resolution

• Strong verbal and written communication skills

• Interpersonal and negotiation skills

• Effective organizational and time management skills

RELEVANT EXPERIENCE

Senior Educator Advisor

• Receive inbound calls from retirement plan participants looking for assistance with Medicare health plans

• Explain the health plans available to inbound callers and recommend the most appropriate plan to fit their needs

• Interview individuals to gather required information to complete needs assessment to determine which plan client qualifies for

• Provide Medicare health plan education related to various Medicare health plan topics.

• Make warm outbound calls to customers who have expressed interest in obtaining assistance with enrollment into Medicare health plan.

• Explain HRA’s, Health Reimbursement accounts and YSA’s to client.

Inside Sales/Medical Records

• Perform inbound and outbound calls and document results of calls into FileMaker software program

• Ensure compliance of HIPAA regulations

• Determine eligibility of patients’ benefits

• Conduct patient intake by verifying insurance and financial information

• Maintain patients’ medical records

• Direct patients’ to make appointments with physicians

• Interpret policies and procedures and apply them to certain specific situations

• Update patient information utilizing electronic records via FileMaker software program

Stability Technician

• Responsible for all the preliminary phases of stability analysis

• Ensured a follow up in updating the stability results as well as identifying out of scope trends

• Managed stability samples according to protocols and maintained a rigorous inventory system

• Managed related documentation to the stability process

• Verified stability results

• Reconciled and verified external analysis certificates and update the results in the corresponding project file

• Organized and maintained inventory for all stability batch and their destruction thereafter completion of related stability analysis

Production Control Coordinator

• Maintained total budget for all domestic material destruct orders at Abbott Diagnostics Division

• Created and maintained data tracking of Retest/Review system

• Monitored and supervised a staff of 15 individuals from various departments

• Facilitated new technicians training on the retest/review process

• Provided additional technical training in other phases of operation as necessary

EMPLOYERS

• Spherion, Lincolnshire, IL

August 2010 – Present

• Planned Elder Care, Buffalo Grove, IL

January 2008 to July 2010

• Hospira, Stability Marketing,

March 2000 to October 2007

• Abbott Laboratories, North Chicago, IL

October 1996 to September 1998

EDUCATION

• College of Lake County, Waukegan, IL

A.A.S. Applied Science

• Columbia University, Gurnee, IL

Bachelor’s, Criminal Justice - Attending

SPECIAL SKILLS: Typing 35-40wpm, Window XP, Microsoft Office: Word, Excel, Power Point, Access, Outlook, WordPerfect Software Programs, Lotus SmartSuite, Freelance Graphics, Lotus AmiPro 3.1, Lotus Notes, Advanced Text Management System.

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