Customer Service Manager

CURRICULUM VITAE

DISU, OLADELE (MR)

** **** ***** ***** ********, Essex, RM15 5BW.

Mobile Phone No. 079********. Email: **************@*****.***.

PERSONAL PROFILE::

I am hard working reliable Store person with knowledge of the retail and hospitality industries and with extensive experience in Goods In and stock processing/control environment. I am able to work as part of team, capable of doing a wide range of task such as taking delivery of stock, checking that stock matched the delivery sheets, logging deliveries onto computerised systems, ensuring stock was stored in the correct locations, processing of suppliers returns accordingly, punctual, honest and well organised.

SKILLS AND ABILITIES:

• Experienced working in a fashion retail and hospitality environments.

• Computer literacy (Microsoft Word, Excel, Email & Internet).

• Good communication and interpersonal skills.

• Good Customer service skills and good telephone etiquette.

• Good attention to details and experienced in retail stock control systems.

• Established organizational skills and ability to manage classified and sensitive data.

• Data management skills- entering, retrieving and printing.

• Awareness of health and safety issues.

• A good team player with a knack for getting things done.

• Self-motivated with initiative and strong alphanumerical skills.

EMPLOYMENT RECORD:

British Home Stores Ltd. -October 2007 -- till present.

Job Title: Part Time Stores/Stock Associate.

JOB DESCRIPTION:

• Maintain a high level of stock control by preventing loss of items through efficient stock administration and by following all security procedures.

• Check off all deliveries when they arrive in the stockroom in an efficient and timely manner, ensuring that deliveries tally with paperwork and passing all paperwork with any shortages, overage or damaged items clearly highlighted to the appropriate Admin. Department.

• Unpack all deliveries putting stock in the correct location ensuring stock is safely stored and easily accessible.

• Maintain an accurate knowledge of stock and its location

• Supply stocks to the shops on a regular basis and advising the Manager of unavailable stocks.

• Liaise with stock managers regarding their deliveries.

• Pack up and have ready for collection all damaged and excess stock, transfers and internal mails.

• Pack and have for collection all stock that are to be returned to suppliers and ensuring all paper work is completed accordingly.

• Complete any paper work as instructed in an accurate, efficient and timely manner and also ensuring filing is kept up to date and in good order.

• Keep the stockroom tidy and readily accessible by all and supply the shops as required.

• Assist with stock taking activities.

• Carrying out any other reasonable assignment as directed by the Manager.

Crown Palace Hotel – November 1999 – January 2007

Job Title: Senior Stores Assistant.

JOB DESCRIPTION:

• Accurately received incoming deliveries and ensured that they are distributed to the correct department in a safe and timely manner.

• Prepared and issued beverage, stores and equipment requisitions on a daily basis.

• Processed the deliveries and requisitions as necessary followed purchase ledger and stock control procedures.

• Received deliveries incoming to the property and ensured that the delivery notes/details are accurate, that accompanied paperwork is signed and retained and that the delivery is then passed to the appropriate department.

• Maintained the food and beverage equipment stores, the stationery and hotels stores and the beverage cellar in a tidy and organised manner.

• Issued items from these stores when presented with the appropriate requisition form and processed the form according to the procedures shown.

• Maintained accurate stock records of each of these stores and then highlighted when stocks are reaching the stage for replenishment.

• Generated purchase orders for products that need re-ordering, and obtained the necessary approval for the placing of those orders.

• Maintained the receiving area in a clean, hygienic and presentable state at all times.

• Processed delivery and requisition details.

• Complied with any other reasonable task that is required by the Manager.

TRAINING OBTAINED:

BHS In-House Training on Stock Management and Control systems (August 2010)

BHS In-House Training on Health and Safety Course (June 2010).

BHS In-House Training on Safe Manual Handling Course (October 2008).

Etiquette and Business Courtesy as pre-requisites for Quality customer service (June 2006) organised by New bridge Institute.

INTERESTS AND HOBBIES:

*Meeting People *Cycling *Membership of a local gym *Reading

REFERENCES: To be provided on request.

Contact this candidate