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Sales Customer Service

Location:
Mumbai, MH, India
Salary:
30,000 per month
Posted:
August 02, 2012

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Resume:

Mumbai, India

Phone: +91-22-289***** e-mail: **********@**********.***

Mobile: 810-***-****

SHERLY ALVA

Objective To secure a challenging role in any Industry, to provide the utmost customer support and marketing abilities, to keep abreast with the latest trends and to be open for change.

Experience Jan 2010 – March 2012 Sign Works LLC Dubai, UAE

Project Coordinator (Signage and Digital Printing and Window Fit-outs Division)

• Handling key accounts such as Ferrari Theme Park at Abu Dhabi and King Saud University Project, Riyadh and Jeddah Campus, in terms of client meetings, documentation, daily reports, system and coordination between the client and the different departments.

• Extensive knowledge in relation to branding, signage, digital printing, window fit-outs, documentation, client handling, etc.

• Sourcing new and potential clients for digital, signage and fabrication.

• Highly professional service provided to client’s satisfaction.

• Understanding of materials, drawings, design intents.

• Client servicing

June 2007– Dec 2009 Concept Media FZ LLC

Concept 360 FZ LLC Dubai, UAE

Senior Advertisement Consultant (Print Media)

Identifying potential clients through market research for the local yellow pages, (sale of advertisements)

Communicating with the Decision Makers and obtaining sales contracts from Dubai & Sharjah.

Managing the existing corporate accounts and providing them consultation on advertisement budgets.

2006–2007 HiDesign Boutique Bombay, India

Store Manager (Leather Boutique)

Managed the store with respect to stocks, sales staff & revenue.

Customer Service, After-sales Support & Problem Handling.

Display and positioning of products.

Implementing training courses for new recruits.

Achieving preset targets.

2001–2006 Godrej Remote Services Ltd. Bombay, India

Team Manager (BPO – Medical Transcription)

Ability to listen and transcribe medical reports in an accurate and grammatically correct manner.

Achieving 98.5% accuracy on all medical reports.

Ensuring growth of team by productivity inputs and modern technology.

Pushing the team towards greater productivity..

Nominated the best team for 5 consecutive months and won thrice.

Education 2002–2005 Xavier’s Institute of Management Bombay, India

P.G.D.B.M. (Marketing & Sales).

1996–1999 University of Mumbai Bombay, India

B.Com., Bachelor of Commerce

Other Certifications

2007 “Improving your Sales Skills” Spearhead Training, UAE

An Intensive training on Professional Selling

The SPIN strategy, Effective communication, Time Management & Planning.

Interests Cricket and Hockey, listening to music.

Computer Literacy Proficient in Operating System - Windows and Applications such as MS Office. Knowhow of Corel Draw, AutoCAD, Photoshop and Adobe Illustrator

Languages Known English, Hindi, Marathi & Konkani.

Personal Details Date of Birth : 07.09.1978

Gender : Female

Marital Status : Single

Passport No: : F8651754

Declaration I hereby declare that the above information stated is true to the best of my knowledge.

Thanking you, I am,

Mumbai

26.07.2012 SHERLY ALVA



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