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Customer Service Quality Assurance

Location:
Whitby, ON, Canada
Posted:
November 11, 2012

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Resume:

Janet Ormston

*** ******* ******

Whitby, ON L*N 2V1

289-***-****

enotg5@r.postjobfree.com

Attention Human Resources:

I am a skilled and motivated Production Supervisor with extensive experience in the automotive industry, who thrives

on challenge and consistently exceeds expectations. I now wish to explore opportunities with your company. Please

find my resume enclosed.

With sound leadership skills, a hands on approach and an astute business sense, I have an excellent awareness of

how to increase productivity, optimize profitability and exceed targets through the use of controls and constant

monitoring of operations. I have well developed organizational and time management abilities and I have learned that

identifying priorities in a fast paced environment allows flexibility to adjust to changing requirements. I rely upon my

strong interpersonal abilities to positively interact with both staff and superiors and I realize the need for superb

communication on the job at all levels. I also possess good judgement and decision making abilities and value a

practical approach to problem solving and troubleshooting. I am skilled at maximizing work flow and minimizing errors

while maintaining positive team relations and a health and safety conscious setting. I am very interested in extending

my skill base.

Ready to take on new challenges, I would enjoy the opportunity of meeting with you to further discuss my

qualifications and your needs.

Thank you for your time and attention.

Sincerely,

Janet Ormston

Enc.

JANET ORMSTON

207 Stewart Street

Whitby, ON L1N 2V13

905-***-**** / 289-***-****

enotg5@r.postjobfree.com

OBJECTIVE

A challenging position offering learning, growth and development opportunities while allowing me to contribute as a

collaborative, effective and productive team member

PROFILE

• Performance oriented, decision maker with strong analytical abilities

• Dedicated to achieving results both independently and in a productive, cooperative team

• Excellent project and time management with proven quality management expertise

• Skilled trainer with sound people management skills; adept at team building

• Persuasive communicator and outstanding negotiator always motivated by a challenge

CAREER HISTORY

GENERAL MOTORS Oshawa, ON

Production Supervisor

2001 Present

• Manage shift operations in a unionized environment; coordinate up to 50 team members

• Train, mentor and assist new, junior and transferred staff

• Input daily timesheet information and update employee records

• Maintain quality assurance while achieving daily business targets; report throughput for the shift

to Superintendent

• Handle troubleshooting and resolve production difficulties

• Create and implement improvements to enhance and streamline production

• Maintain records, prepare reports and complete all related documentation

• Employ sound knowledge of 5S programs and enforce all Health & Safety, W.H.M.I.S. and

corporate policies

Achievements:

• Presently working on the de rate project which involves reduction in line speed including

elimination of jobs, re writing of jobs, job set up, layout design and material movement

• Worked in engineering for one year during the consolidation of Plant 1 and Plant 2; re wrote all

jobs and generated AutoCAD layouts, job set up and job write ups

• Performed Floater Supervisor responsibilities (long term and last minute); supervised every

group in the chassis car plant employing full knowledge of the entire production process quickly

handling change and challenge

• Served as short term Chassis Department acting Senior Supervisor; formulated plans in

association with Superintendent, coordinated 8 Supervisors, facilitated team meetings and

resolved issues

cont'd.

Janet Ormston, page 2

CAREER HISTORY (continued)

HOLIDAY INN Oshawa, ON

Assistant Restaurant Manager

1998 2001

• Coordinated all aspects of floor operations

• Trained, supervised and motivated 10 15 staff; assisted team members as required

• Prepared staff schedules to maximize quality of customer service

• Booked and confirmed reservations

• Dealt with party coordination and room set up

• Designed floor plan for Sunday brunch

• Handled public relations, dealt with troubleshooting and resolved concerns

• Ensured cleanliness and attractiveness of the restaurant

• Assisted with inventory control, administrative and daily bookkeeping functions

• Enforced Health & Safety, Sanitation, Food Handling and corporate policies

• Performed daily opening and closing procedures

EDUCATION

• Diploma in Human Resource Management Durham College

• Personal Trainer Specialist Certificate Can Fit Pro

• Numerous fitness workshops

COMMUNITY INVOLVEMENT

• Instructor Cardio Core Boot Camp Ontario

• Coach Oshawa N.A.S.C. Soccer

• General Manager Oshawa Hawkeyes Atom Football

REFERENCES

Available upon request



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