Quality Assurance Project Manager
Resume:
Dawn Hausner
Lawrenceville, NJ ****8
*********@*****.***
RELEVANT EXPERIENCE
Lead Software Test Analyst, Raymond James Financial Services, Inc., St. Petersburg, FL August 2011 – May 2012 (Consultant)
Raymond James is a diversified financial services company, engaged primarily in financial planning, wealth management, investment banking and asset management.
Manual testing of SharePoint 2010 intranet rewrite project. Responsible for testing 2 major deliverables: customized content management and article page migration. Customized content management includes content contribution and approval workflows. Several thousand article pages migrated from the old intranet application in Vignette, to the new intranet application in Microsoft SharePoint 2010. Attend daily scrum meetings. This project utilizes agile project methodology.
• Functional black box testing on web application
• SIT and regression testing
• Test script creation/execution
• Defect entry and retesting
• HP Quality Center 10.0 used for – requirements entry, test plan entry, test script execution, linking requirements to test scripts
• Microsoft Team Foundation Server used for defect management
• O/S used: PC: Windows 7 Professional
Lead Software Quality Assurance Analyst, Franklin Templeton Investments, St. Petersburg, FL April 2010 – December 2010 (Consultant)
Franklin Templeton is a global investment management organization, specializing in mutual funds.
Responsible for manual testing of the new and updated Franklin Templeton Online Fund screens, as well as access for clients, potential clients, portfolio managers, and other office managers. Functionality includes personalized communication, product information, reporting, and search capabilities. Main screens included Prices and Performance, Fund Ratings, Capital Gains, Closed End Funds Detailed, Portfolio Holdings, Quantity Discounts. Attend daily project team meetings concerning application issues and defect resolution.
• Functional black box testing on web application
• SIT and regression testing
• Test script creation/execution
• Defect entry and retesting
• HP Quality Center – defect tracking, requirements entry, test plan entry, test script entry, linking requirements to test scripts
• O/S used: PC: Windows XP
Software Quality Assurance Analyst, Unicare Systems, Sarasota, FL June 2009 - September 2009 (Consultant)
Unicare delivers the most comprehensive Electronic Health Record and Care Coordination solutions for Health and Human Services.
Responsibilities include manual testing of Unicare System’s electronic health record application. The system emulates the functions performed in a health care environment such as referral, patient registration, scheduling, assessments, treatment planning, service planning, authorizations, services recording, billing and accounts receivable, quality management and outcomes monitoring.
• Writing, updating and testing baseline functionality test scripts
• Writing and testing regression test scripts
• Entering data into application, and testing that correct data is entered into customized state forms
• Defect tracking with company’s own defect tracking system
• Testing and retesting defects
• O/S used: PC: Windows XP
Lead Software Quality Assurance Analyst, Franklin Templeton Investments, St. Petersburg, FL July 2008 – November 2008 (Consultant)
Franklin Templeton is a global investment management organization, specializing in mutual funds.
Responsible for manual testing the Franklin Templeton Online account holdings access for high net worth clients and their portfolio managers. Functionality includes personalized communication, product information, reporting, and search capabilities. Attend daily project team meetings concerning application issues and defect resolution.
• Functional black box testing on web applications
• SIT and regression testing
• Test script creation/execution
• Defect entry and retesting
• HP Quality Center – defect tracking, requirements entry, test plan entry, test script entry, linking requirements to test scripts
• Data comparison from data extracted from the Cache database to data displayed in client’s portfolio holdings
• O/S used: PC: Windows XP
• Browser testing with: Firefox 2, IE6, IE7
Software Quality Assurance Analyst, Gentiva Health Services Corp., Tampa FL October 2006 – June 2008 (Consultant)
Gentiva consulting provides clinical services and software, to help an agency sustain financial performance within regulatory guidelines, while improving quality outcomes.
Responsible for manual testing 4 applications utilized by home health care professionals: (1) a PDA application integrated with (2) a back office application to be utilized by home health care professionals. Health care professional making house calls to patients will utilize the PDA to input, capture and store patient information as well as receive patient information from, and send patient information back to the back office. (3) a Medicare eligibility application and (4) an application that integrates with the healthcare professional’s e-mail, system to receive important patient information, workflow tasks, and alerts.
• Functional black box testing on wireless and web applications
• Release Testing/defect validation
• Extensive UAT testing with executive end users
• Defect tracking with Bugzilla and Compuware TrackRecord
• Traceability matrix creation to measure functional spec functionality coverage by test scripts
• Test Script creation/maintenance from Functional Specifications
• Test Script creation from Business User Videos
• Defect Management Triage meeting facilitator
• Windows XP Operating System
Lead Software Quality Assurance Analyst, CIBER, Inc., Tampa, FL September 2005 – September 2006 (Employee)
Lead Analyst for BrassRing, a resource management services application testing project. Responsibilities included: supervising 12 software quality engineers, creating the testing schedule, identifying risk, monitoring progress to the client, and steering the team to completing deliverables on or before deadline. Lead major deliverable of completing 22,000 test case executions in 6 months.
• Project startup/knowledge transition in Boston at client location
• Hiring software quality engineers
• Mentoring and answering team’s questions regarding the application and project
• Write training plans and initiate training
• Resource management and test case assignment allocation
• Defect management (HP Test Director)
• Identifying risk and suggesting/implementing contingency plans
• Monitoring performance and performance issues and corresponding down time
• Managing the testing schedule/test cases (Excel) and reporting team’s progress to the team, Project Manager and the Client
• Overseeing test case revisions/executions (MS Word)
• Windows XP Operating system
Software Quality Assurance Engineer, Home Shopping Network, Tampa, FL March 2005 – June 2005 (Consultant)
Home Shopping Network or HSN, is a 24-hour/7 day a week home shopping television network.
Responsible for manual testing and testing documentation of entire new show tracking internal web application. This includes program approval process flow, show planning/tracking and historical and projected program financials. Attend daily project team meeting. Documentation Creation/Execution including Test Plans, Test Cases/Scripts and Status Reports
• Utilized proprietary defect tracking software
• Black Box Manual Functionality Testing including Acceptance/Stability, Build, System Integration, and Release Testing
• Functional Testing Types including GUI, Negative, Requirements and Regression
• Operating systems include Windows 98, ME, XP and 2000
Software Quality Assurance Engineer, Verizon Online, San Diego, CA June 2004 – August 2004 (Consultant)
Verizon creates advanced broadband and wireless solutions.
Responsibilities include manual testing of installation CDs for Verizon Online DSL Consumer Services. Attend daily project team meeting.
• End to end testing
• Black box manual functional Testing of client GUI including setup, installation and connection for new users
• Testing broadband DHCP/Ethernet and modem (Ethernet and USB) connections
• Testing components including filter installation, modem installation, log in, registration, new account setup, and preferences
• Defect tracking with PVCS Tracker
• Operating systems include Windows 98, ME, XP and 2000
Lead Software Quality Assurance Analyst, LPL Financial Services, San Diego, CA June 2002 – March 2004 (Consultant)
LPL Financial provides proprietary technology, brokerage, and investment advisory services to independent financial advisors, as the nation’s largest independent broker/dealer.
Responsible for QA for selected components of internal web investment management application, utilized by the company’s Investment Brokers/Advisors. Attend daily team meeting.
• Documentation Template Creation for the QA Department including Master Test Strategy/Test Plan, Test Cases/Scripts and Status Reports.
• Functional Testing Types including GUI, Negative, Regression, Parallel and Performance
• Extensive UAT testing with end users
• HP Test Director utilized for creating/updating/executing Test Scripts/Test Plans, Requirements/Test Case Coverage, and for Defect Tracking
• Black Box Manual Functionality Testing including Acceptance/Stability, Build, System Integration, and Release Testing
• Operating systems include Windows 98, ME, XP and 2000
Lead Software Quality Assurance Analyst, Dell Professional Services, New York, NY December 1996 - August 2001 (Employee)
Dell provides technology solutions consulting services to help clients do and achieve more.
Responsible for QA for all components of selected financial client server/web applications for selected Wall Street Investment Banks. Attend daily project team meeting.
• Documentation Creation/Execution including Master Test Strategy/Test Cases/Scripts, Requirements Traceability Matrix, Status Reports and End of Testing Reports
• Black Box Manual Functionality Testing of client server and web financial applications including QA Acceptance/Stability, Build, System Integration, Release and User Acceptance Testing
• Functional Testing Types including GUI, Negative, Regression, Performance, Parallel, Security and Certification
• Operating systems include Windows 95, Windows 98 and Windows 2000
• Defect Tracking with Rational SQA Manager and Track by Soffront
• QA Team Manager including supervising, resource planning, training and career planning
Software Quality Assurance Administrator, American International Group (AIG), New York, NY September 1995 - November 1996 (Employee)
American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries.
Responsible for daily assistance to the Software QA Director
• Assigning QA analysts and /testers to projects
• Project budget tracking
• Assisted in hiring of QA employees and engaging consultants
• Creating and maintaining QA documentation and templates
• Feasibility research on cutting edge automated testing tools
EDUCATION
• Bachelor’s Degree earned at Rutgers College, Rutgers University, 1980
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